Mia Rodriguez
Houston
Summary
Determined worker who can quickly learn and be committed to the task at hand
Experienced professional with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
3
3
years of professional experience
Work History
Server
River Oaks Theater
Houston
05.2025 - Current
- Take orders and care for my guest.
- Clean theater and clear out buss tubs at dish pit.
- Greet guest and help them to their seats.
- Provided exceptional customer service to enhance guest experience.
- Managed food and beverage orders efficiently during busy shifts.
- Assisted guests with menu selections and answered inquiries promptly.
- Maintained cleanliness and organization of dining area and service stations.
- Handled cash transactions and processed payments accurately.
- Trained new servers on restaurant procedures and service standards.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
Sales associate
Victoria Secret
Houston
11.2024 - 05.2025
- Worked cashier and dealt with things such as returns, exchanges, go backs, coupons, signing up for vs card, and upselling.
- Had inventory for perfumes, clothing, tagging new items or discounted items.
- Made sure store was kept clean and organized.
- Greeted and helped guest in any way that was needed.
- Assisted customers with product selections and provided fashion advice.
- Maintained store appearance through visual merchandising and organized displays.
- Processed transactions accurately using point-of-sale systems.
- Engaged in regular inventory management and stock replenishment activities.
- Educated customers on promotions and loyalty programs for increased participation.
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Provided accurate information about products, prices and services.
- Maintained records related to sales for store management.
- Bagged or packaged purchases and wrapped gifts.
- Described merchandise and explained use, operation and care.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Used technology resources to assist customers in locating and selecting items.
- Demonstrated product features and benefits for customers' needs.
Package Handler
FedEx
09.2024 - 11.2024
- Unload packages from 10 pounds up to 1000 pounds of truck onto conveyor belt.
- Operated conveyor systems to ensure smooth package flow.
- Loaded and unloaded freight from delivery trucks safely.
- Followed safety protocols to minimize workplace hazards effectively.
- Assisted in loading delivery trucks with prepared packages.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
Sales associate
Goodwill
Houston
11.2023 - 04.2024
- Hung up racks of clothes in color coordination and in designated area.
- Worked cashier and made sure my area was clean.
- Kept up with the store to ensure guest had a good shopping experience.
- Maintained store appearance through visual merchandising and organized displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to enhance customer service experiences.
- Engaged in regular inventory management and stock replenishment activities.
- Handled customer inquiries and resolved concerns in a timely manner.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Attended weekly team meetings to review performance goals and objectives.
Crew member
McDonald's
Houston
05.2023 - 10.2023
- Worked cashier and ensured guest had a good and easy experience.
- Made sure area was clean and stocked.
- Packed orders for to-go and curbside.
- Assembled and served meals according to specific guest requirements.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Monitored quality of food served to ensure it met company standards for presentation and temperature.
- Presented orders to guests within anticipated service times.
Education
High School -
Langham Creek High School
Skills
- Customer service
- Team collaboration
- Sales processing
- Cash handling
- Menu item recommendation
- Food running
- Strong work ethic
- Table bussing
- Buffet setup and takedown
- Service prioritization
- Customer feedback management
- Point of sale (POS) system operations
- Server training
- Dining area maintenance
- Dining customer service
- Take-out service
- Menu memorization
- Memory retention
- Food sales and promotion
- Order accuracy
- Check payment processing
- Effective customer upselling
- Hospitality service expertise
References
- Kennedy Hudson, Professional, 08/01/21, 05/31/25
- Ada Rodriguez, Personal
- Ti'Ana Andrew, Personal
Activities
- I enjoy working towards my future and being active.
- I love to skateboard downtown and be with loved ones.
Timeline
Server
River Oaks Theater
05.2025 - Current
Sales associate
Victoria Secret
11.2024 - 05.2025
Package Handler
FedEx
09.2024 - 11.2024
Sales associate
Goodwill
11.2023 - 04.2024
Crew member
McDonald's
05.2023 - 10.2023
High School -
Langham Creek High School