Hi, I’m
CIARRA ODEN
Summary
Motivated and resourceful account manager with experience in customer service and sales. Skilled in building business relationships and understanding client needs. Strong communication and interpersonal skills for providing superior client-based service. , Focuses include issue resolution and relationship-building with current/new clients.
Overview
7
years of professional experience
Work History
Maxim Staffing
Account Manager, Inside Sales
05.2022 - Current
Job overview
- Be the primary point of contact and build long-term relationships with clients
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Maintain and develop current business with accounts through client-based services
- Used CRM software to maintain detailed contact logs and account records.
- Saturate accounts by completing weekly meetings and staying current on the needs of my clients/accounts
- Ensure the timely and successful delivery of our solutions according to clients' needs and objectives
- Responsible for working with the Sales team to onboard and integrate new caregivers to accounts
- Negotiated bill rates and terms of contracts with client to reach mutually beneficial agreement.
Maxim Staffing
Lead Recruiter
11.2021 - 05.2022
Job overview
- Understood and facilitated full-cycle recruiting process from first contact to training.
- Maintained Applicant Tracking Systems and collaborated with leadership on updates and operational enhancements.
- Collaborated with hiring managers to understand job requirements and expectations.
- Managed caregivers through credentialing, active contracts, and payroll processes
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Managed competing spread weekly, while also assisting new recruiters with learning software and processes of recruitment strategies
- Maintained reliability with manager and clients' accounts I had overseen, while managing my own candidates
- Trained junior recruiters in interviewing, recruiting and onboarding strategies.
UPMC Western Psychiatric Hospital
Service Coordinator
08.2019 - 11.2021
Job overview
- Collaborate with clients to identify attainable goals and action steps for their individualized strengths-based service plans
- Complete documentation that was consistent with client progress while staying in compliance with company policy
- Utilize and contacted community resources for client needs
- Coordinate with treatment teams to discuss the clients' goals as well as outpatient services
- Evaluate client behavior while reporting any changes that affect clients' mental health/treatment
UPMC Mon Yough Community Services
Mental Health Counselor
06.2018 - 08.2019
Job overview
- Encouraged clients to express their feelings and discuss what is happening in their lives,helping them to develop insight into themselves or their relationships
- Counseled clients or patients, individually or in group sessions, to assist in overcomingdependencies, adjusting to life, or making changes
- Guided clients in the development of skills or strategies for dealing with their problems
- Administered and Monitored clients' use of medications
- Completed and maintained client-related paperwork, including federal- and state-mandated forms, client diagnostic records, and progress notes.
VIP III Nails Spa and Lounge
Manager
06.2016 - 11.2019
Job overview
- Greeted persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations
- Analyzed data to determine answers to questions from customers or members of the public
- Assisted with payroll for staff
- Kept a current record of staff members' daily tasks and availability for creating schedule
- Enrolled individuals to participate in programs and notify them of their acceptance
- Utilized telephone to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
Education
INDIANA UNIVERSITY OF PENNSYLVANIA
Bachelor of Arts from Psychology
05.2018
University Overview
- Dean's List Fall Semester 2014 all through Spring Semester 2018
- Phi Eta Sigma Honors Society Member
Skills
- Account Management
- Database Management
- Interpersonal Communication Skills
- Client Needs Assessment
- Customer Engagement Strategies
- Strategic Networking
Timeline
Account Manager, Inside Sales
Maxim Staffing
05.2022 - Current
Lead Recruiter
Maxim Staffing
11.2021 - 05.2022
Service Coordinator
UPMC Western Psychiatric Hospital
08.2019 - 11.2021
Mental Health Counselor
UPMC Mon Yough Community Services
06.2018 - 08.2019
Manager
VIP III Nails Spa and Lounge
06.2016 - 11.2019
INDIANA UNIVERSITY OF PENNSYLVANIA
Bachelor of Arts from Psychology
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