Ciarra Vargas
Lowell,MA
Summary
Adept at enhancing customer experiences and streamlining operations, I excelled at Bayberry at Emerald Court, mastering both data entry (hard skill) and problem-solving (soft skill). My leadership as a Dining Room Supervisor significantly improved service quality, while my role as a Front Desk Receptionist ensured efficient, welcoming guest interactions.
Overview
2025
2025
years of professional experience
Work History
Front Desk Receptionist
Bayberry at Emerald Court
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
Dining Room Supervisor
Bayberry at Emerald Court
08.2018 - 02.2025
- Communicated effectively with dining staff and guests alike to promote adherence to dining room policies and standard operating procedures.
- Trained, managed and scheduled dining staff, distributing hours, and assignments to leverage strengths of individual team members.
- Circulated throughout dining room to assess general satisfaction of guests and identify appropriate opportunities to ask guests about dining experiences.
- Coordinated high-quality dining services to meet or exceed guest expectations, enforcing quality standards and facilitating smooth operations.
Education
Hospitality
Greater Lowell Technical High School
Tyngsboro, MA06.2019
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Problem-solving skills
- Scheduling
- Appointment scheduling
Timeline
Dining Room Supervisor
Bayberry at Emerald Court
08.2018 - 02.2025
Front Desk Receptionist
Bayberry at Emerald Court
Hospitality
Greater Lowell Technical High School