CiCi Huong Hoai Bach
San Jose,CA
Summary
Dependable hospitality manager with a focus on team leadership and service quality. Successfully managed inventory and crafted specialty cocktails, elevating customer satisfaction in dynamic environments. Proven ability to train staff and foster productive relationships, ensuring operational efficiency.
Overview
27
27
years of professional experience
Work History
Bartender
Senro Sushi
Sunnyvale, California
08.2026 - Current
- Created specialty cocktails and beverages customized to diverse customer preferences, elevating overall experience.
- Delivered exceptional customer service in a fast-paced dining environment.
- Managed inventory and ordered supplies to ensure efficient beverage service.
Manager
Hanoi bistro
, CA
07.2019 - 07.2026
- Hired and trained staff to improve service quality and optimize operational efficiency.
- Scheduled staff assignments for optimal coverage during peak hours.
- Managed inventory levels and ordered stock to ensure product availability.
- Addressed customer complaints and managed financial transactions promptly.
- Oversaw daily routines, including closing cashiers to ensure accuracy.
- Resolved team conflicts while coordinating with upper management for strategic decision-making.
Bartender
The Basin
Saratoga, CA
07.2019 - 02.2020
- Prepared garnishes and made drinks for bar and main dining, took meal orders, and served customers, enhancing overall dining experience.
- Monitored and maintained inventory of wine and liquor supplies to meet customer demands.
- Operated cash registers during opening and closing hours, ensuring accurate transactions and financial accountability.
Manager/Bartender
SURO Sushi Bar & Grill
San Jose, CA
11.2018 - 07.2019
- Set up bar and designed menu items with recipes to attract customers
- Prepared garnishes and crafted drinks for bar and dining area, efficiently handled orders and served food
- Trained new servers and hostesses on service standards to enhance guest experience
- Restocked beverages including liquor and beers to ensure availability
- Maintained and reported inventory
- Utilized point of sale system to report daily sales
Bartender
Mizu Sushi Bar & Grill
San Jose, CA
08.2017 - 07.2018
- Prepared garnishes, crafted drinks for bar and dining customers, took orders, and served food efficiently
- Executed daily opening and closing procedures, ensuring cleanliness and organization of bar area
- Restocked and organized beverage inventory, maintaining availability of liquor and beers
- Utilized point of sale system to report daily sales
- Maintained and reported inventory.
Manager
Shiroi Sushi Restaurant
Los Gatos, CA
10.2016 - 07.2017
- Hired and trained staff while managing inventory orders to ensure smooth operations
- Developed and designed menu items and recipes to enhance customer dining experience
- Greeted customers upon entry and delivered attentive service throughout their visit, fostering a welcoming atmosphere.
General Manager/Owner
Tae's Edo Sushi Bar and Grill
Boulder Creek, CA
02.2014 - 07.2015
- Trained restaurant staff, including servers, kitchen staff, and sushi chefs
- Managed inventory and ensured optimal stock levels of food items
- Developed and designed menu items and recipes to enhance dining experience
- Welcomed new customers to the restaurant, providing a friendly atmosphere. and ensured quality customer service.
Server
Mizu Sushi Bar & Grill
San Jose, CA
08.2009 - 01.2014
- Ensured customer satisfaction and accuracy of orders for positive dining feedback
- Upsold premium drinks, desserts, and fresh sushi to increase sales
- Guided customers through menu items to enhance dining experience
- Collaborated with restaurant team to streamline service operations.
Customer Service and Producer
Tran Insurance Agency
Boston, MA
08.1999 - 01.2004
- Supported clients through insurance claims processes, ensuring clarity and assistance at each step
- Provided quotations and detailed explanations of policy options to enhance client understanding
- Wrote comprehensive automotive, homeowner, and commercial insurance applications to facilitate coverage acquisition
Education
Nha Trang College
Vietnam01-1994
Associate of Science - Hospitality Management
Mission College
Santa Clara, CAServSafe Certification 1 National Restaurant Association -
Massachusetts Property & Casualty Insurance License -
Skills
- Cocktail development
- Beverage recommendations
- Menu Development
- Bar Operations Coordination
- Inventory Management
- Cost control
- Hospitality service expertise
- Team Leadership
- Staff training
- Service Quality Improvement
- Customer Engagement
- Bar management
Languages
- English
- Vietnamese
Timeline
Bartender
Senro Sushi
08.2026 - Current
Manager
Hanoi bistro
07.2019 - 07.2026
Bartender
The Basin
07.2019 - 02.2020
Manager/Bartender
SURO Sushi Bar & Grill
11.2018 - 07.2019
Bartender
Mizu Sushi Bar & Grill
08.2017 - 07.2018
Manager
Shiroi Sushi Restaurant
10.2016 - 07.2017
General Manager/Owner
Tae's Edo Sushi Bar and Grill
02.2014 - 07.2015
Server
Mizu Sushi Bar & Grill
08.2009 - 01.2014
Customer Service and Producer
Tran Insurance Agency
08.1999 - 01.2004
Nha Trang College
Associate of Science - Hospitality Management
Mission College