Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ciclali Santos

Cypress,TX

Summary

Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.

Overview

3
3
years of professional experience

Work History

Sales Associate

Famous Footwear
Katy, TX
12.2021 - 03.2022
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Greeted customers and provided exceptional customer service.
  • Processed transactions using a point-of-sale system.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Provided accurate information about products, prices and services.
  • Handled customer complaints in a professional manner.

Cashier

Taco Bell
Katy, TX
08.2021 - 10.2021
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Issued receipts, refunds, credits or change due to customers.

Social Distancing Assistant

Amazon
Lodi, CA
12.2020 - 04.2021
  • Assisted in the development of new policies and procedures to improve operational efficiency.
  • Ensured office equipment was operational, stocked with supplies and maintained in a clean condition.
  • Coordinated support to facilitate general office operations.
  • Made sure all employees stayed 6 feet apart do to Covid-19

Cashier

A&W® Restaurants
Lodi, CA
07.2019 - 11.2020
  • Answered customer inquiries regarding store policies and procedures.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Stocked shelves with merchandise when needed.
  • Resolved customer complaints professionally in accordance with company policy.
  • Accepted cash and credit card payments, issued receipts and provided change.

Education

High School Diploma -

Lodi High School
Lodi, CA
05-2019

Skills

  • Client Account Management
  • Customer Needs Assessment
  • Payment Processing
  • Sales Development
  • Upselling

Languages

English
Professional
Spanish
Professional

Timeline

Sales Associate

Famous Footwear
12.2021 - 03.2022

Cashier

Taco Bell
08.2021 - 10.2021

Social Distancing Assistant

Amazon
12.2020 - 04.2021

Cashier

A&W® Restaurants
07.2019 - 11.2020

High School Diploma -

Lodi High School

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Ciclali Santos