Cielo Mesa Dordan
Tomball,TX
Summary
Proactive Professional with strong background in financial analysis, customer service and exceeding expectations.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Admissions Representative
The Ocean Corporation
07.2023 - Current
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Scheduled tours to meet with students face-to-face and discuss the programs.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Enhanced communication within the admissions office by creating regular reports detailing recruitment efforts, trends, and projections to share with colleagues and management.
Branch Manager
Icontec International
09.2018 - 01.2021
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Personal Banking Specialist
Banco De Bogota
08.2016 - 08.2018
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Developed, maintained and utilized diverse client base.
- Reduced fraud risks by meticulously monitoring account activity and promptly reporting any suspicious transactions or patterns.
- Mentored junior team members, sharing expertise and best practices to foster a supportive and high-performing work environment.
- Assisted customers with loan applications, ensuring a smooth and timely approval process.
Personal Loan Specialist
Banco Davivienda SA
07.2006 - 04.2015
- Implemented process improvements that reduced errors in applications, resulting in faster turnaround times for approvals.
- Assisted clients with financial planning, offering guidance on debt management and budgeting strategies.
- Educated borrowers on available loan options, empowering them to make informed decisions about their financial future.
- Performed risk analysis for each applicant, minimizing potential losses from defaulted loans.
- Achieved high levels of customer satisfaction by consistently exceeding expectations in timeliness of response and issue resolution.
- Negotiated favorable terms for clients, securing competitive interest rates and flexible repayment options whenever possible.
Administrative Assistant
Godoy Law Firm
12.2004 - 06.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Bacherlors - Accounting
Fundacion Universitaria San Martin
Bogota, ColombiaSkills
- Leadership Qualities
- Cross-cultural communication
- Spanish Fluency
- Excellent interpersonal skills
- Problem-Solving
- Customer Service
- Ethics and integrity
- Detail Oriented
- Relationship Building
Certification
- Diploma in Relationship Management Sales Success, Icontec International - 2020
- Diploma in Technical Standard ISO 9001, Icontec International - 2018
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Admissions Representative
The Ocean Corporation
07.2023 - Current
Branch Manager
Icontec International
09.2018 - 01.2021
Personal Banking Specialist
Banco De Bogota
08.2016 - 08.2018
Personal Loan Specialist
Banco Davivienda SA
07.2006 - 04.2015
Administrative Assistant
Godoy Law Firm
12.2004 - 06.2006
Bacherlors - Accounting
Fundacion Universitaria San Martin
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