Summary
Overview
Work History
Education
Skills
Languages
Custom
Timeline
Generic

Cielo Ortega

Cincinnati,OH

Summary

Bilingual customer service professional with experience in retail and food service. Demonstrated success in delivering exceptional service at Target and Sammy’s Burger, effectively managing transactions and resolving customer issues. Fluent in Spanish and English, with strong communication skills that enhance customer interactions. Proven track record of multitasking and achieving performance goals in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Server

Sammys Burger
Blue Ash, OH
06.2023 - 11.2024
  • Provided excellent customer service in fast-paced dining environment.
  • Took customer orders and processed payments accurately and efficiently.
  • Maintained cleanliness of dining area and organized tables for guests.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.

Specialty Sales Associate

Target
Springdale, OH
12.2021 - 05.2023
  • Maintained store appearance by organizing merchandise and restocking shelves.
  • Collaborated with team members to ensure smooth store operations during peak hours.
  • Engaged with customers to create a welcoming shopping environment.
  • Handled customer complaints in a professional manner.
  • Assisted customers with product selection and provided knowledgeable recommendations.

Education

Bachelor of Science - Nursing

Northern Kentucky University
Newport, KY
05-2027

High School Diploma -

Winton Woods Highschool
Cincinnati, OH
05-2023

Skills

  • Customer service
  • Team collaboration
  • Reliability and punctuality
  • Problem solving
  • Communication skills
  • Time management
  • Store maintenance
  • FLUENT IN Spanish
  • Friendly and outgoing
  • Trend awareness
  • Fashion sense
  • Flexible schedule

Languages

Spanish
Native/ Bilingual

Custom

I’m an animal lover who enjoys being around pets, especially dogs and cats. In my free time, I love reading a variety of books that expand my knowledge and imagination. I also prioritize wellness through Pilates and regular workouts, which help me stay focused, energized, and balanced.

Timeline

Server

Sammys Burger
06.2023 - 11.2024

Specialty Sales Associate

Target
12.2021 - 05.2023

Bachelor of Science - Nursing

Northern Kentucky University

High School Diploma -

Winton Woods Highschool

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