Cielo Tolp, LPN
Ocala,FL
Summary
Experienced healthcare professional with 7+ years in clinic operations, patient scheduling, EHR charting, and HIPAA-compliant care coordination. Known for supporting smooth workflows, resolving issues quickly, and improving communication between patients, providers, and staff.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Clinic Manager
Infectious Diseases Specialty Associates
Ocala, Florida
05.2026 - Current
- Processed insurance verification, prior authorizations, and billing support to ensure smooth patient access to care.
- Supported daily clinic operations in infectious disease specialty care practice to enhance patient service delivery.
- Trained staff on clinic policies, documentation, and patient service standards.
- Monitored electronic health record charting and record accuracy.
- Communicated with physicians, vendors, and patients to resolve clinic issues.
- Resolved customer complaints by following up on issues and taking corrective action.
- Oversaw daily clinic operations, ensuring efficient workflow and patient care. of the clinic.
- Maintained effective communication with patients regarding their treatments, medications, follow-up visits.
- Implemented measures to reduce costs while maintaining high levels of quality care provided by the facility.
- Cultivated relationships with healthcare providers to strengthen and maintain a robust referral pipeline.
- Collaborated with healthcare professionals to develop and expand clinic services.
Medical Assistant
Infectious Diseases Specialty Associates
Ocala, FL
04.2021 - 04.2026
- Supported infectious disease specialty providers with patient intake and room preparation.
- Recorded vital signs and updated EHR charts for specialty clinic visits.
- Assisted with specimen collection, labeling, and processing for diagnostic testing.
- Scheduled follow-up appointments and coordinated referrals with external care teams.
- Reviewed patient histories and medications for infectious disease consultation visits.
- Maintained infection control practices and sanitized exam rooms between patients.
- Communicated instructions and answered questions for patients at Infectious Diseases Specialty Associates.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Documented notes during patient visits.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Educated patients about medications, procedures and physician's instructions.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Supported administrative staff by processing payments.
Patient Care Technician
DaVita Dialysis Corporation
Ocala, FL
04.2020 - 04.2021
- Monitored patient vital signs during DaVita dialysis treatments
- Prepared dialysis stations and organized treatment supplies
- Set up and disinfected dialysis machines before patient care
- Observed patients for discomfort and reported changes to nursing staff
- Maintained infection control standards across dialysis care areas
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Provided direct patient care and assistance to healthcare team members.
- Assisted in preparing patients for examinations and treatments, including vital signs monitoring.
- Observed changes in patient's conditions and reported any abnormalities to the RN on duty.
Certified Nursing Assistant
Freedom Pointe At the Villages
The Villages, Florida
05.2019 - 04.2020
- Assisted residents with bathing, dressing, grooming, and daily personal care.
- Measured and recorded vital signs using facility charts and care documentation.
- Responded to resident requests and reported changes to nursing staff.
- Supported meal service, feeding assistance, and hydration monitoring for residents.
- Maintained clean resident rooms and organized supplies in long-term care areas.
- Transported residents to activities, therapies, and appointments within community setting.
- Followed safety procedures and infection control standards at Freedom Pointe at The Villages.
- Answered call lights promptly and responded to patient needs accordingly.
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Observed and reported unusual symptoms and changes to charge nurse.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
Receptionist /Administrative HR Assistant
East Hero Trading
Dubai, UAE
12.2011 - 02.2013
- Answered incoming calls and directed inquiries for East Hero Trading clients.
- Coordinated mail, parcels, and office deliveries for East Hero Trading.
- Assisted staff with general administrative and clerical tasks.
- Responded to customer questions with clear, professional communication.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
Education
Bachelor of Science - Nursing
Lyceum Northern Luzon
Philippines03-2006
Skills
- Healthcare administration
- Electronic health records
- Insurance verification
- Prior authorizations
- HIPAA compliance
- Patient scheduling
- Care coordination
- Clinical oversight
- Operational efficiency
- Records management
- Medical terminology
- Adaptability
- Problem resolution
- Conflict management
- Detail orientation
- Leadership skills
- Communication skills
Certification
- Licensed Practical Nurse
Certification
- Basic Life Support
Timeline
Clinic Manager
Infectious Diseases Specialty Associates
05.2026 - Current
Medical Assistant
Infectious Diseases Specialty Associates
04.2021 - 04.2026
Patient Care Technician
DaVita Dialysis Corporation
04.2020 - 04.2021
Certified Nursing Assistant
Freedom Pointe At the Villages
05.2019 - 04.2020
Receptionist /Administrative HR Assistant
East Hero Trading
12.2011 - 02.2013
Bachelor of Science - Nursing
Lyceum Northern Luzon