Cienna M. Kirk
Chicago,IL
Summary
Hi, I’m Cienna Kirk! After graduating I’m transitioning into Human Resources for both stability and the chance to create the change I wish I’d seen in past HR experiences. As a writer, my natural curiosity helps me understand people deeply, and I’ve often been a trusted confidant. I believe HR will let me combine my skills—listening, problem-solving, and communication—to support both employees and the companies they help thrive.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Guest Service Representative
Museum of Ice Cream
Chicago , IL
04.2023 - Current
- Currently a Sweet Sales Specialist that specializes in retail and customer service
- Greeted guests upon arrival and checked them in to their accommodations.
- Developed strong relationships with repeat customers through positive interactions.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
Immersive Experience Associate
CAMP
Chicago , IL
03.2023 - 12.2023
- Lead parties with groups of 20-25
- Exceeded in selling a variety of products and experiences
- Remained flexible and ready to help fellow associates in a bind
- Provided exceptional customer service to ensure customer satisfaction.
Guest Experience Associate
Harry Potter: Magic at Play
Chicago, IL
11.2022 - 09.2023
- Proficiently ran sales for ticketing, photos and coat check
- Maintained a whimsical demeanor to add to the guest’s experience
- Guided guest through the experience and answered questions in a succinct way
Swim Instructor
Foss Swim School
Chicago, IL
12.2021 - 12.2022
- Taught children ages 3-14 and adults to float and swim
- Organized lesson plans according to the individual needs of students.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
Guest Service Associate
Shedd Aquarium
Chicago, IL
09.2021 - 12.2021
- Ensured that all guest inquiries were answered promptly and accurately.
- Managed customer complaints and rectified issues to complete satisfaction.
- Sold add on tickets for 4D Movies and VR
Education
Bachelor of Arts - Film And Television
Depaul University
Chicago, IL 08.2020 - 11.2024
Skills
- Rapport Building
- Customer Service
- High-Energy Attitude
- Issue Resolution
- Active Listening
- Creative Problem Solving
- Visitor assistance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Guest Service Representative
Museum of Ice Cream
04.2023 - Current
Immersive Experience Associate
CAMP
03.2023 - 12.2023
Guest Experience Associate
Harry Potter: Magic at Play
11.2022 - 09.2023
Swim Instructor
Foss Swim School
12.2021 - 12.2022
Guest Service Associate
Shedd Aquarium
09.2021 - 12.2021
Bachelor of Arts - Film And Television
Depaul University
08.2020 - 11.2024
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