Ciera Curry
Summary
As an experienced HR and administration professional, I have established a successful track record that highlights my exceptional communication and decision-making abilities. I possess a keen sense of empathy and financial acumen, both of which have contributed to my achievements. Looking ahead, I am enthusiastic about exploring network and computer security and using my proficiency in hardware management, software troubleshooting, network architecture, and critical thinking to provide value as a strategic problem-solver and valuable team member.
Overview
6
6
years of professional experience
Work History
Non-Emergency Medical Driver
CC Visions
08.2022 - Current
- Ensured vehicle maintenance was up-to-date, contributing to the overall reliability of the transportation service.
- Completed accurate documentation of all trips, maintaining records in accordance with company policy and regulatory requirements.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Successfully operated GPS devices, radios and cellular devices to optimize route and maintain dispatch communications.
Customer Service Collections Specialist
American Credit Acceptance
01.2022 - 05.2023
- Monitor the firm's accounts receivable and identify overdue accounts.
- Contact customers with overdue accounts and attempt to either collect the overdue amount or negotiate a payment plan to collect it in installments.
- Use credit bureau data, post office information, internet searches and other tools to try to locate customers who have moved or changed phone numbers.
- Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
Information Technology Administrator Assistant
AAMI
Pittsburgh, PA
03.2018 - 09.2020
- •Support and maintain company data and technological infrastructure.
- Repair, upgrade and configure desktop computers, servers and various office peripherals.
- Provide technical assistance and remote computer or network support to end users.
- Apply updates and patches to enterprise applications.
- Perform server patch maintenance, system and server backups and data archiving.
- Implement and maintain firewall systems to protect the company's systems from viruses and hackers.
- Troubleshoot and resolve software, hardware and connection issues.
- Create new user accounts and change or delete existing accounts per request.
Education
Certification - Cybersecurity
Georgia Piedmont Technical College
Clarkston, GA2024
Certification - CompTIA + Tech
Georgia Piedmont Technical College
Clarkston, GA2024
Certification - Human Resources Management
Georgia Piedmont Technical College
Clarkston, GA2023
Skills
- Customer Service
- Data Entry
- Finance
- Microsoft Office
- Phone Etiquette
- Customer Relationship Management
- Database and Client Management Systems
- Hardware troubleshooting
- Network Security
- Problem Solving
Timeline
Non-Emergency Medical Driver
CC Visions
08.2022 - Current
Customer Service Collections Specialist
American Credit Acceptance
01.2022 - 05.2023
Information Technology Administrator Assistant
AAMI
03.2018 - 09.2020
Certification - Cybersecurity
Georgia Piedmont Technical College
Certification - CompTIA + Tech
Georgia Piedmont Technical College
Certification - Human Resources Management
Georgia Piedmont Technical College