Ciera Hankins
Red Oak,TX
Summary
Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Frontier Airlines
01.2026 - Current
- Safety & Emergency Response: Conducting pre-flight equipment checks, enforcing safety regulations, instructing on emergency procedures, and managing crises such as evacuations, medical issues, or unruly passengers.
- Passenger Service: Welcoming passengers, serving meals and beverages, and assisting with special needs, including children and passengers with disabilities.
- Cabin Management: Monitoring the cabin for issues, securing galleys, and ensuring all luggage is properly stowed before take-off and landing.
- Pre-flight Briefings: Coordinating with pilots on flight details, weather conditions, and security issues
NAS Onboarding Specialist
Everon Solutions
10.2023 - Current
- Coordinated onboarding of national commercial clients, facilitating seamless transition from sales to service activation across multiple locations.
- Facilitated onboarding processes for new hires, ensuring seamless integration into company culture.
- Developed training materials to enhance employee understanding of corporate policies and procedures.
- Coordinated orientation sessions, providing essential information on benefits and resources available to employees.
NAS Account Coordinator
ADT Security Services
10.2019 - 10.2023
- Provided dedicated support to national commercial clients, managed account operations and met service expectations.
- Managed client accounts, ensuring timely service delivery and customer satisfaction.
- Coordinated communication between clients and internal teams to streamline processes.
- Developed training materials for new team members, enhancing onboarding efficiency.
Customer Retention Rep
ADT Security Services
01.2019 - 10.2019
- Analyzed customer concerns, identified root causes of dissatisfaction, and provided customized solutions to enhance satisfaction and minimize churn.
- Developed customer retention strategies to enhance satisfaction and loyalty.
- Analyzed customer feedback to identify areas for service improvement.
- Collaborated with sales teams to coordinate retention efforts and campaigns.
Education
High School Diploma - General Education
Millwood High School
Oklahoma City, OK05-2006
Skills
- Safety management
- Crisis Communication
- In-flight Service Management
- Passenger Assistance
- Strong Customer Service and interpersonal skills
- Verbal and written communication
- Tech adaptability
- Microsoft Office proficiency
- Office management
Personal Information
Title: FLIGHT ATTENDANT
Timeline
Flight Attendant
Frontier Airlines
01.2026 - Current
NAS Onboarding Specialist
Everon Solutions
10.2023 - Current
NAS Account Coordinator
ADT Security Services
10.2019 - 10.2023
Customer Retention Rep
ADT Security Services
01.2019 - 10.2019
High School Diploma - General Education
Millwood High School