Ciera Walton
Gilbert ,AZ
Summary
Accomplished leader with a proven ability to elevate customer satisfaction and sales performance through strategic marketing and team leadership. Strong skills in customer service and sales management, emphasizing staff development and sales target achievement. Successfully cultivated customer loyalty and sales growth by applying product knowledge and exceptional communication abilities.
Overview
6
6
years of professional experience
Work History
High Ticket Sales Closer/Social Media Marketing
LUXE Social Hub
Scottsdale, AZ
10.2025 - Current
- Increased sales revenue by consistently exceeding targets and nurturing long-lasting client relationships.
- Collaborated with marketing team to align sales strategies with promotional campaigns.
- Managed follow-up communications, ensuring timely responses to client inquiries and concerns.
- Led weekly sales meetings, sharing insights and best practices to drive team performance.
- Participated in industry events to network with potential clients, leading to increased brand awareness and new leads.
- Conducted post-sale follow-up calls to ensure customer satisfaction and address any issues or concerns proactively.
- Built relationships with customers and community to promote long term business growth.
- Developed, maintained and utilized diverse client base.
- Delivered comprehensive reports to clients, highlighting key successes and areas for improvement in their social media marketing efforts.
- Increased audience engagement at film festivals through effective social media marketing strategies tailored to each project.
- Generated new leads through networking events, referrals, and social media marketing efforts.
- Boosted online presence through strategic social media marketing, increasing visibility and attracting new potential buyers.
- Promoted the business through participation in local events, social media marketing, and community outreach efforts.
- Enhanced brand awareness by executing innovative marketing campaigns and social media strategies.
Client Advisor
Dolce & Gabbana
Scottsdale, AZ
08.2025 - 12.2025
- Conducted regular follow-ups, ensuring client satisfaction and retention.
- Led training sessions for new team members on client engagement strategies.
- Monitored industry trends to inform proactive recommendations for clients' needs.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Maintained in-depth knowledge of industry trends and products, ensuring accurate guidance for clients.
- Developed strong rapport with clients through active listening and understanding.
- Managed a diverse portfolio of clients.
- Organized client appreciation events, strengthening relationships and encouraging repeat business.
- Collaborated with team members to execute promotional campaigns, driving product visibility and sales growth.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Junior Director/Sales Representative
Rad Marketing Agency
Scottsdale, AZ
03.2025 - 09.2025
- Trained and mentored junior representatives in best sales practices and client relations.
- Established strong relationships with clients, resulting in increased customer loyalty and retention rates.
- Followed through with leads to close sales over phone, in office and during external consumer engagements.
- Spearheaded promotional events that successfully boosted product visibility and sales performance.
- Attended industry trade shows to network with potential customers, generating new leads and opportunities for business growth.
- Exceeded quarterly sales targets, customer-focused solutions, and persuasive negotiation skills.
- Consistently met or exceeded monthly quotas by adopting a proactive approach to lead generation, relationship management, and closing deals.
- Boosted sales revenue by implementing effective marketing strategies and building strong client relationships.
- Collaborated with leadership to identify marketing and communication needs for team and stakeholders.
- Reduced employee turnover rates by implementing effective recruitment strategies and fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Supervisor
Bath & Body Works
Yuma, Arizona
08.2020 - 04.2025
- Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Enhanced store sales by implementing effective visual merchandising strategies and product placement.
- Conducted regular audits of store merchandise, ensuring accurate record-keeping and minimizing shrinkage.
- Provided exceptional customer service, resulting in a high level of customer satisfaction.
- Maximized revenue opportunities by analyzing sales data and adjusting product assortments or promotional strategies accordingly.
- Reviewed employee performance regularly, offering constructive feedback and coaching for improvement as needed.
- Assisted with hiring decisions by conducting interviews and providing input on candidate selection for the Key Holder role.
- Assisted with the development and execution of employee training programs, contributing to a knowledgeable, empowered team focused on driving store success.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
Assistant Store Manager
Journeys Genesco Inc.
Yuma, AZ
04.2022 - 04.2024
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Created and maintained safe and secure work environments for employees.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Associate Of Business - Business & Marketing
Arizona Western College
Yuma, Az05.2023
High School Diploma -
Yuma Catholic High School
Yuma, AZ2019
Skills
- Client relations management
- Sales strategy leadership
- Advertising techniques
- Communication proficiency
- Team guidance
- Staff development programs
- Intrinsic motivation
- Product insights
- Target achievement
Timeline
High Ticket Sales Closer/Social Media Marketing
LUXE Social Hub
10.2025 - Current
Client Advisor
Dolce & Gabbana
08.2025 - 12.2025
Junior Director/Sales Representative
Rad Marketing Agency
03.2025 - 09.2025
Assistant Store Manager
Journeys Genesco Inc.
04.2022 - 04.2024
Supervisor
Bath & Body Works
08.2020 - 04.2025
High School Diploma -
Yuma Catholic High School
Associate Of Business - Business & Marketing
Arizona Western College