Summary
Overview
Work History
Education
Skills
Timeline
Server

Cierra Blum

Monteagle,TN

Summary

Dynamic hospitality professional with a strong background at Hardee's Restaurant, excelling in customer service and staff training. Proven ability to enhance guest satisfaction through effective conflict resolution and food safety compliance. Recognized for optimizing workflows and fostering a collaborative team environment, ensuring high-quality service and operational excellence.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Server

Peachtree
10.2024 - Current
  • Delivered exceptional customer service to enhance guest satisfaction and foster repeat business.
  • Managed dining area cleanliness, upholding health and safety standards consistently.
  • Assisted in training new servers on menu knowledge and service techniques.
  • Coordinated with kitchen staff to ensure efficient meal delivery during peak hours.

Manager

Hardee's Restaurant
08.2021 - 10.2024
  • Trained and mentored staff to enhance team performance and customer service skills.
  • Developed and implemented efficient workflow processes to improve service speed.
  • Managed daily operational activities to uphold food safety protocols and maintain quality assurance.
  • Coordinated scheduling and staffing, optimizing labor costs while maintaining service levels.
  • Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Education

High School Diploma - Criminal Justice

Grundy County High School
Tracy City, TN
05.2019

Skills

Customer service

Timeline

Server

Peachtree
10.2024 - Current

Manager

Hardee's Restaurant
08.2021 - 10.2024

High School Diploma - Criminal Justice

Grundy County High School
Cierra Blum