Cierra Cook
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Addiction Counseling position.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Hostess/sever
Zeppe's Tavern
10.2022 - Current
- Seated guests
- Booked and confirmed reservations
- Accommodated and managed large parties
- Provided excellent customer service
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Crew Member
Wendy's
09.2021 - 01.2022
- Welcomed all customers
- Took customer orders
- Ran the cash register
- Prepared food items
- Kept the store clean
- Provided exceptional customer service
- Labeled containers
- Cleared tables
Education
Bachelor of Arts - Child Psychology
Kent State University At Kent
Kent, OH08-2025
Associate of Arts - Psychology
Kent State University
Kent, OH05-2024
High school diploma or GED -
Washington County Career Center
Marietta, OH05.2022
No Degree - Addiction Counseling
Kent State University
New Matamoras, OH05.2022
No Degree - Addiction Counseling
Kent State University
Kent, OH08-2025
Skills
- Host/hostess experience
- Customer service
- Patience and empathy
- Phone etiquette
Certification
- Chemical Dependency Counselor Assistant (CDCA)- Preliminary. Credential issued by the Ohio Chemical Dependency Professionals Board (#. ). Effective [Month/day/year]
- Board Certified Telehealth Professional (BCTP)- Level 1. Completed a minimum of 15 hours of telehealth training offered by Telehealth.org, a leader in delivering evidence- based professional development through telehealth training and consultation. Successfully completed this serise if training (including Basic Telehealth Legal Issues) on 11-2024.
Awards
- ACCEPT Program Trainee. Selected as a trainee in the federally funded Addictions Counseling Certificate Experiential Paraprofessionals Training Program (ACCEPT), Kent State University, 2024. Funding to KSU from the Health Resources and Services Administration (HRSA), an agency of the U.S. Department of Health and Human Services (DHHS). This award includes opportunity for extensive experiential training in integrated behavioral health, telehealth training, tuition support, and a stipend during practicum.
Professional Training
Cultural Humility Training. Completed 8 hours of training in the Cultural Humility Webinar Series conducted online by NAADAC: The Association for Addiction Professionals. Completed training on 10/10/2024.
Timeline
Hostess/sever
Zeppe's Tavern
10.2022 - Current
Crew Member
Wendy's
09.2021 - 01.2022
High school diploma or GED -
Washington County Career Center
No Degree - Addiction Counseling
Kent State University
Bachelor of Arts - Child Psychology
Kent State University At Kent
Associate of Arts - Psychology
Kent State University
No Degree - Addiction Counseling
Kent State University
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