Cierra Crouse-Munch
Berkeley Springs
Summary
Dedicated front desk receptionist with a strong focus on customer service, attention to detail, and problem-solving skills. Committed to enhancing client satisfaction through efficient operations and effective communication.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
Potomac Property Group
09.2022 - Current
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated communication between departments to enhance service delivery and client satisfaction.
- Maintained accurate records of guest interactions and transactions using property management software.
- Handled customer inquiries and complaints with professionalism, fostering positive relationships with clients.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Developed strong working relationships with team members, fostering a positive work environment.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
CNA
Valley Health
09.2018 - 12.2021
- Delivered compassionate patient care, ensuring comfort and safety throughout daily activities.
- Assisted nursing staff with routine procedures, enhancing overall patient support and workflow efficiency.
- Monitored vital signs and documented changes, contributing to effective patient assessments and care plans.
- Assisted patients with daily living activities, promoting independence and dignity.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
Manager
Dairy Queen
08.2015 - 08.2018
- Supervised daily operations to ensure quality service and product consistency.
- Trained and mentored staff on customer service best practices and operational procedures.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Developed employee schedules to enhance productivity and meet peak demand times.
- Resolved customer complaints effectively, enhancing overall satisfaction and loyalty.
- Managed and motivated employees to be productive and engaged in work.
Education
High School Diploma -
Berkeley Springs High School
Berkeley Springs, WV05-2017
Associate of Applied Science -
Blue Ridge Community And Technical College
Martinsburg, WV05-2018
Skills
- Customer service
- Attention to detail
- Time management
- Telephone etiquette
- Problem-solving skills
- Sensitive information handling
- Administrative support
Timeline
Front Desk Receptionist
Potomac Property Group
09.2022 - Current
CNA
Valley Health
09.2018 - 12.2021
Manager
Dairy Queen
08.2015 - 08.2018
Associate of Applied Science -
Blue Ridge Community And Technical College
High School Diploma -
Berkeley Springs High School