Cierra Edwards
Tops Friendly Markets
Northville,NY
5
years of professional experience
Worked in customer service for the last five years, started off as a cashier and moved to manger on duty. I am currently working on getting my bachelors degree in Digital Communication. I have my associates in arts and was a photography major. In my free time I enjoy editing for my various social media platforms. And have gained lots of experience with social media.
Work History
Cashier Manager
5 Years 4 Months- Enhanced customer experience by resolving complaints promptly and effectively, maintaining high satisfaction levels.
- Quickly and accurately counted drawers at start and end of each shift.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
- Assisted customers in need to promote pleasant shopping experiences and encourage return business.
- Resolved escalated customer complaints in a professional manner, maintaining positive brand reputation.
- Monitored areas for security issues and safety hazards.
- Oversaw daily cash operations and managed team performance to ensure efficient service delivery.
Education
- Digital Communications And Multimedia
Associate of Arts - Photography
Skills
Customer service
Cash handling and management
Cash handling expertise
Cash register operation
Store opening and closing
Attention to detail
Till counting
POS systems
Workplace safety
Employee training
Team leadership
Payment processing
POS system troubleshooting
Quality assurance
Safety procedures
Editing
Photography
Lightroom
Adobe Suite
Social Media Management
Writing
Timeline
Cashier Manager
Tops Friendly Markets
05.2021 - CurrentRead More
SUNY Empire State College
from Digital Communications And Multimedia
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SUNY Empire State College
Associate of Arts from Photography
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