Cierra Hartley
Montpelier,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive memorable experience.
Overview
13
13
years of professional experience
Work History
Accounts Receivable Specialist
Ivy Tech Community College
08.2025 - Current
- Managing and maintaining accurate accounts receivable records and ensuring timely collection of student and third-party receivables.
- Supporting billing.
- Process student account charges, payments, and adjustments in the College's financial system (Workday).
- Reconciliation
- Customer service in compliance with institutional policies, procedures, and regulatory requirements.
- Prepare and send invoices to third-party sponsors, employers, and agencies in coordination with the Registrar and Financial Aid offices.
- Assist with the management of Ivy+textbooks charges and refunds.
- Maintain accurate documentation for audit and reporting purposes.
- Collaborate with colleagues across campuses and the Systems Office to ensure consistent application of AR procedures.
- Participate in year-end closing activities and internal/external audits.
- Perform other duties assigned to support business office operations.
Collector
VIA Credit Union
11.2024 - 06.2025
- Conducted account reviews to identify delinquent accounts and initiate appropriate collection strategies.
- Utilized collection software to manage and track customer interactions and payment agreements efficiently.
- Communicated with customers to negotiate payment arrangements, ensuring clear understanding of terms and conditions.
- Respond to telephone calls regarding late letters, and delinquent accounts.
- Assist in the training and development of new employees.
- Assist in the repossession of collateral when necessary.
- Maintain a working knowledge of bankruptcy laws, collection laws, and repossession laws.
- Work diligently to reduce credit union losses.
- Maintain confidentiality at all times.
- Maintain positive relationships with all agencies that are involved in the collection process's, both internal and external.
- Keep the supervisor informed and up to date on collections.
- Any other duties, as assigned by the VP of Collections.
Lead Associate
Grand Sweet Shop
06.2022 - 11.2024
- Oversaw daily operations, ensuring compliance with health and safety standards.
- Mentored junior staff in product knowledge and customer service best practices.
- Streamlined inventory management processes to enhance order fulfillment efficiency.
- Implemented training programs for new employees, improving onboarding effectiveness.
- Assisted with team schedules to optimize staffing levels during peak hours.
- Receive or place telephone calls for ordering filament.
- Resolved customer complaints and inquires promptly to maintain high satisfaction levels.
- Processed payments
- Assisted with set up for social events and food deliveries.
- Maintained front desk to provide positive first impression.
- Baker
Advanced Medical Support Assistant
VA Northern Indiana Health Care System
01.2022 - 06.2022
- Provide specialized and expert administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model.
- Work involves specialized administrative judgement and flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- Coordinates with the patient care team to review clinic appointment availability utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics, and to make adjustments as necessary.
- Participates in the team huddles and team meetings to manage, plan, problem-solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team; setting priorities and deadlines; adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; as needed, assists the team to reinforce the plan of care and self-help solutions;enters appropriate information and/or requirements to assure readiness for patient visits/procedures;evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment;informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
Special Education Paraprofessional
Southern Wells Community School
08.2021 - 01.2022
- Communicated affirmatively and promoted positive attitudes with every student
- Evaluated student needs to provide helpful resources and support.
- Collaborated with classroom teachers to modify educational materials to meet the individual needs of each student.
- Motivated students to achieve academic success while fostering an environment of respect and acceptance.
- Provided one-on-one instruction to students who needed extra help with learning tasks.
- Prepared handouts, study materials, and other teaching aids.
Recreation Therapy Assistant
VA Northern Indiana Health Care System
10.2018 - 08.2021
- Assisted in planning and implementing recreational activities for veterans to enhance physical and emotional well-being.
- Monitored participant engagement during activities, providing feedback to improve program effectiveness.
- Collaborated with interdisciplinary teams to develop personalized therapy plans tailored to individual needs.
- Maintain recreation therapy-related equipment in proper working condition.
- Participates in administrative functions that are necessary to maintain a safe and comfortable working environment.
- Independently lead activities, groups, and one-on-ones.
- Work with volunteer groups to plan and carry out functions.
- Document the Veteran's progress and participation in CPRS.
- Communicate effectively with the Recreation Therapist, Nursing staff, and other staff involved in Veteran care.
- Maintained confidentiality.
Certified Nursing Assistant
VA Northern Indiana Health Care System
12.2013 - 10.2018
- Responded quickly to emergency situations involving sudden illness or injury.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concern.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Observed and reported unusual symptoms and changes to charge nurse.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Managed and maintained patient rooms, shared-living areas and nursing stations.
- Provided emotional support to patients and families during difficult times.
- Provided physical support to assist patients with bathing,dressing, and toileting.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Assisted nurses with wound care for pressure ulcers, bed sores, and surgical site wounds.
- Distributed drinking water and nourishment's to residents.
- Collected specimens, monitored vitals and maximized patient comfort to maintain optimal environment.
- Assisted with lifting patients to move on or off beds, examination tables, and surgical tables.
- Answered call lights promptly and responded to patient needs accordingly.
- Participated in educational programs related to nursing assistant sills development.
- Collected specimens from patients for laboratory testing purposes.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Fostered relationships with patients, caregivers, and healthcare teams to achieve individual care plan targets.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
- Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Assisted with admission procedures such as gathering personal data from the patient's chart.
- Took temperature readings orally or rectally as instructed by the RN or MD.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Helped residents walk with or without self-help devices.
- Maintained accurate records of patient care, condition, progress, or problems for review my medical staff.
- Assisted residents in preparing for activities and social programs.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Supported non-ambulatory residents in range of motion exercises.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
Certificate in Phlebotomy -
Med Tech College
Fort Wayne, IN01-2009
No Degree - Medical Assistant
Indiana Business College
MarionHigh School Diploma -
Mississinewa High School
Gas City05-2004
Skills
- Debt Collection
- Account reconciliation
- Record Keeping
- Customer Service
- Payment Schedules
- Time management
- Payment processing
- Attention to detail
- Team collaboration
- Goal orientation
- Relationship building
- Empathy and tactfulness
- New hire training
- Teamwork orientation
- Safety procedures
Timeline
Accounts Receivable Specialist
Ivy Tech Community College
08.2025 - Current
Collector
VIA Credit Union
11.2024 - 06.2025
Lead Associate
Grand Sweet Shop
06.2022 - 11.2024
Advanced Medical Support Assistant
VA Northern Indiana Health Care System
01.2022 - 06.2022
Special Education Paraprofessional
Southern Wells Community School
08.2021 - 01.2022
Recreation Therapy Assistant
VA Northern Indiana Health Care System
10.2018 - 08.2021
Certified Nursing Assistant
VA Northern Indiana Health Care System
12.2013 - 10.2018
No Degree - Medical Assistant
Indiana Business College
Certificate in Phlebotomy -
Med Tech College
High School Diploma -
Mississinewa High School