Cierra Oduwole
Willoughby,OH
Summary
Motivated professional with a positive attitude, and a likable personality. Possesses the ability to assimilate and retain the knowledge necessary for performing specific tasks. Hardworking individual seeking to represent the company exceptionally.
Overview
20
20
years of professional experience
Work History
Patient Service Specialist
Cleveland Clinic
Cleveland, OH
10.2022 - Current
- Assist patients in a courteous, professional manner at the front desk upon check-in. Verify and update patient demographics. Verify insurance, and collect copays and estimates at the time of check-in. Approach each patient situation in compliance with HIPAA standards. Schedule appointments, answer phones, and transfer appropriately. Assist in creating a positive patient experience.
Patient Access Representative
University Hospitals
cleveland, OH
06.2008 - 06.2009
- Supported patient service needs by coordinating efficient referrals for additional resources. Improved quality of care with diligent attention to patient needs and delivery strategies. Conveyed policies and procedures to patients from medical and administrative standpoints
Concessions Attendant
Atlas Cinemas
euclid, OH
08.2005 - 07.2009
- Handle cash in amounts of thousands of dollars, with no discrepancies. Provide outstanding customer service. Answer phones, and route accordingly. Communicate effectively. Solved minor problems as they arose.
Education
Associate of Arts -
Cuyahoga Community College
Cleveland, OH12-2016
Skills
Insurance verification
Registration management
HIPAA compliance
Office etiquette
MS Office
80 WPM
Professionalism
Front desk operations
Healthcare systems
Patient check-in
Patient confidentiality
Data Entry
Timeline
Patient Service Specialist
Cleveland Clinic
10.2022 - Current
Patient Access Representative
University Hospitals
06.2008 - 06.2009
Concessions Attendant
Atlas Cinemas
08.2005 - 07.2009
Associate of Arts -
Cuyahoga Community College