Cierra Phipps
The Meeting Place
Alderson
9
years of professional experience
Dynamic customer service professional with proven success at The Meeting Place, excelling in cash handling and conflict resolution. Recognized for enhancing customer satisfaction through effective communication and relationship-building, leading to increased repeat business. Committed to maintaining high standards of professionalism and teamwork in fast-paced environments.
Open to any and all new jobs willing and ready to learn anything!
Work History
Cashier
5 Years 11 Months- Processed cash, credit, and debit transactions accurately at point of sale.
- Greeted customers and resolved basic checkout questions with professionalism.
- Balanced cash drawer and verified register totals against sales reports.
- Packaged purchases and handled bagging to support efficient customer flow.
- Maintained clean, organized checkout area and stocked nearby supplies.
- Applied store policies during returns, exchanges, and payment corrections.
- Communicated pricing or product issues to supervisors for prompt resolution.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Waitress
2 Years 6 Months- Managed table sections, ensuring prompt, attentive guest service during busy dining periods.
- Coordinated accurate food and beverage orders through POS systems and kitchen communication.
- Trained new servers on service standards, menu knowledge, and guest interaction techniques.
- Resolved customer concerns professionally, maintaining positive dining experiences and repeat business.
- Delivered menu recommendations and upsold specials to increase guest satisfaction and check totals.
- Maintained cleanliness, sanitation, and compliance with food safety and service procedures.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
Education
High School Diploma
Skills
Customer service
Customer assistance
Work ethic and integrity
Patience and empathy
Cash handling
Time management skills
Cleaning and sanitizing
Team collaboration
Customer service excellence
Money handling
Reliability and punctuality
Cash handling and management
Customer relations
Cash register operation
Written and verbal communication
Order taking
Professionalism and courtesy
Conflict resolution
Refunds and exchanges
Issue resolution
Timeline
Cashier
The Meeting Place
11.2020 - CurrentRead More
Waitress
The Bigwheel
03.2018 - 09.2020Read More
Greenbrier East High School
High School Diploma
Read More