Cierra Rodriguez
San Antion,TX
Summary
Proven leader in healthcare coordination, adept at improving patient flow and confidentiality with a track record at Stanton Optical. Enhanced back-office efficiency and patient care through exceptional organizational skills and attention to detail. Skilled in HIPAA compliance and patient documentation, consistently delivering quality service and training new coordinators for excellence.
Overview
8
8
years of professional experience
Work History
Patient Coordinator Lead
Stanton Optical
San Antonio, TX
05.2023 - Current
- Increased efficiency of the back office operations through effective multitasking, attention to detail, and organization skills.
- Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
- Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
- Explained upcoming treatment preparation, instructions, and other facts to patients.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Improved workflow processes by implementing new procedures that increased overall efficiency within the Patient Coordinator role.
- Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
- Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
- Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
- Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
Retail Sales Associate
Connectivity Source/Amtel , LLC
San Antonio
10.2018 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers and promote merchandise.
- Provide positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Balancing of all tills pre and post shift.
- Collect / Verify payments
- Handle all escalations
- Complete weekly inventory
- Prepare store for monthly audits
- Complete monthly operation procedures to ensure all balancing and paperwork balanced.
Supervisor
Splashtown San Antonio
San Antonio, TX
04.2016 - 08.2018
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
High School Diploma -
Brooks Academy of Science And Engineering
San Antonio, TXSkills
- Insurance Verification
- Appointment Scheduling
- Healthcare Industry Knowledge
- Patient confidentiality
- Organizational Skills /Attention to Detail
- Multitasking ability
- Customer Service
- Patient documentation
- Patient Records Management
- Patient Registration
- HIPAA / Policy commpliance
- Scheduling
- Patient Care Coordination
- Filing and Recordkeeping
- Payment Collection
- New Hire Training
- Claims Processing
- Patient Intake
- Medical insurance
Timeline
Patient Coordinator Lead
Stanton Optical
05.2023 - Current
Retail Sales Associate
Connectivity Source/Amtel , LLC
10.2018 - 04.2023
Supervisor
Splashtown San Antonio
04.2016 - 08.2018
High School Diploma -
Brooks Academy of Science And Engineering