Cierra Saffold
Tampa,FL
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
8
8
years of professional experience
Work History
Technical Support Advisor
Kelly Services
10.2023 - Current
- Escalated high-priority cases to appropriate departments, ensuring swift resolution and preventing potential downtime for clients.
- Delivered exceptional service by empathizing with customers'' concerns and resolving their problems quickly and accurately.
- Reduced call wait times for customers by efficiently prioritizing support requests and managing time effectively.
Customer Service Specialist
Enterprise Holdings
03.2022 - 11.2022
- Provided primary customer support to internal and external customers
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
- Took payment information and other pertinent information such as addresses and phone numbers to place orders
- Resolved concerns with products or services to help with retention and drive sales.
Sales Associate
Bath & Body Works
09.2019 - 04.2021
- Responsible for retail sales
- Performed onsite, in-store retail sales
- Processed customer transactions
- Handled returns and exchanges
- Restocked merchandise
- Helped ensure customer satisfaction
Customer Service Representative
Amazon VCS
09.2016 - 04.2017
- Compute charges for merchandise or services and receive payments
- Answer telephones to provide information and receive orders
- Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
Education
High School Diploma -
Bowers-Whitley Career Center
Tampa, FL05.2007
Skills
- Customer Service
- Good Communication Skills
- Customer Care
- Customer Support
- Microsoft Office (10 years)
- Retail Sales
- Hardware diagnostics
Timeline
Technical Support Advisor
Kelly Services
10.2023 - Current
Customer Service Specialist
Enterprise Holdings
03.2022 - 11.2022
Sales Associate
Bath & Body Works
09.2019 - 04.2021
Customer Service Representative
Amazon VCS
09.2016 - 04.2017
High School Diploma -
Bowers-Whitley Career Center
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