Summary
Overview
Work History
Education
Skills
Timeline
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Cierra Singleton

Nottingham,MD

Summary

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

Overview

8
8
years of professional experience

Work History

Manager

Red Lobster
Bel Air, MD
02.2016 - 04.2024

  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Provided leadership during times of organizational change or crisis situations.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Education

Psychology -

Baldwin Wallace University

Skills

  • Detail-oriented and organized
  • Excellent communication skills
  • Highly self-motivated
  • Independent self-starter
  • Microsoft Office proficiency
  • Outgoing and friendly
  • Strong follow-through ability

Timeline

Manager

Red Lobster
02.2016 - 04.2024

Psychology -

Baldwin Wallace University

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Cierra Singleton