Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Cierra Taylor

FREDERICK,MD

Summary

Dynamic and detail-oriented professional with expertise in medical billing and patient scheduling, honed at Bright Now Dental. Proven ability to enhance workflow management and ensure regulatory compliance. Adept at clear communication and problem-solving, consistently improving process efficiency by 20%. Skilled in consulting and stakeholder management, delivering exceptional customer service and maintaining confidentiality.

Overview

19
19
years of professional experience

Work History

Dental Insurance /TX Coordinator

Bright Now Dental
Frederick, MD
05.2023 - 03.2026
  • Answered phone calls and messages for 3-Physician and 3 Hygienist Dental Facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Processed medical insurance claims and payments.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Scheduling Coordinator, Front Desk Receptionist

Catholic Charities
Baltimore, MD
03.2020 - 04.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Completed all tasks in compliance with company policies and procedures.
  • Organized, maintained and updated information in computer databases.
  • Resolved customer problems and complaints.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Scheduled office meetings and client appointments for staff teams.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Worked with manager and supervisor to plan and coordinate production schedules.
  • Developed strong working relationships with management and executive team through effective scheduling and communication skills.
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Monitored front areas so that questions could be promptly addressed.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Medical/Dental Coordinator (Floater)

Chase Brexton Health Care
Columbia, MD
05.2015 - 02.2020
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered phone calls and messages for multiple physicians at Chase Brexton Medical Facility, scheduling appointments, and handling patient inquiries.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Assisted with medical coding and billing tasks.
  • Conducted patient intake interviews, recording and documenting relevant information.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Processed medical insurance claims and payments.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.

Surgery Scheduling Coordinator

Pulmonary Critical Care & Sleep Associates
Baltimore, MD
08.2010 - 04.2015
  • Expertly managed planning, scheduling, and coordination of outpatient procedures.
  • Coordinated with facilities to set up surgeries for 2 Pulmonary Physicians.
  • Checked patients in and out and collected payments.
  • Verified insurance coverage and obtained pre-authorizations.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
  • Took pre-operative orders from surgeons and anesthesiologists for smooth operation planning.
  • Collated pre-operative lab and imaging results to facilitate surgery planning.
  • Arranged pre-operative and post-operative appointments for surgical patients.
  • Updated daily operating room calendars with accurate appointment schedules.
  • Resolved scheduling conflicts to maintain high-quality patient services.
  • Updated patient records to reflect upcoming surgeries and medical histories.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.
  • Answered phone calls and messages for 2-physician Pulmonary medical facility, scheduling appointments, and handling patient inquiries.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.

Administrative and Tag&Title Clerk

Pimilco Motors
Baltimore, MD
10.2006 - 06.2010
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Performed research to collect and record industry data.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Established administrative work procedures to track staff's daily tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Handling all tags and registrations for all car purchases to customers.
  • Managed filing system, entered data and completed other clerical tasks.
  • Logging in all cars from auction trade in new cars.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Education

Certificate - Basic Life Support (BLS)

American Heart Association
Baltimore, MD

Medical Terminology CPT-ICD 9&10 Coding EKG Tech -

Catonsville Community College
Catonsville, MD

High School Diploma -

Woodlawn Sr.High
Woodlawn, MD

Skills

  • Leadership
  • Problem Solving
  • Computer Literacy
  • Time Management
  • Multitasking and Organization
  • Adaptability and Flexibility
  • Attention to Detail
  • Creativity
  • Teamwork
  • Communication Skills
  • Interpersonal Skills
  • Skills Management

Additional Information

For Medical: Orthopedics, Cardiology, OBGYN, Radiology, Gastro, Neurology, Dermatology, Sleep Medicine, For Dental: General, Perio, Oral Surgery, Endo, Ortho, Cosmetic Surgery, Softdent, QSI, Eaglesoft, Dentrix, Open Dental, eClinicalWorks, Meditech, Nextgen, Athenahealth, Epic, IDX, Telehealth, Microsoft Office, Outlook, Excel, Spreadsheets, Reynolds & Reynolds, Dealertrack, Auto/mate

Timeline

Dental Insurance /TX Coordinator

Bright Now Dental
05.2023 - 03.2026

Scheduling Coordinator, Front Desk Receptionist

Catholic Charities
03.2020 - 04.2023

Medical/Dental Coordinator (Floater)

Chase Brexton Health Care
05.2015 - 02.2020

Surgery Scheduling Coordinator

Pulmonary Critical Care & Sleep Associates
08.2010 - 04.2015

Administrative and Tag&Title Clerk

Pimilco Motors
10.2006 - 06.2010

Certificate - Basic Life Support (BLS)

American Heart Association

Medical Terminology CPT-ICD 9&10 Coding EKG Tech -

Catonsville Community College

High School Diploma -

Woodlawn Sr.High
Cierra Taylor