Jessica Brown
Newport News,VA
Summary
Driven and tech-savvy information systems intern with exceptional communication and project management skills. Technology intern with proven ability to handle multiple tasks effectively and efficiently in various fast-paced environments. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
7
7
years of professional experience
Work History
Dental Insurance Coordinator
Hunt Smile Design
09.2023 - 06.2024
- Increased revenue by identifying underbilling trends and implementing corrective measures in the claims submission process.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Maintained accurate records of patient treatments, billing information, and insurance details to ensure seamless communication between patients, providers, and insurers.
Elderly Caregiver
Private Household
07.2021 - 08.2023
- Managed medications according to physician orders, ensuring proper administration and adherence to schedules.
- Served as a reliable point of contact for the family by providing consistent communication regarding the health status of their loved ones.
- Offered companionship during difficult times by providing emotional support and empathetic listening skills.
- Provided mobility support through transfers, ambulation assistance, and the use of adaptive equipment.
- Improved elderly client quality of life by providing compassionate and attentive care.
- Collaborated with family members and healthcare professionals to develop comprehensive care strategies for optimal results.
Elderly Caregiver
Private Nursing Services
11.2018 - 03.2020
- Worked with Microsoft Office to record all Patient vitals, medication records, daily water intake, and details of daily activities and interactions.
- Shopped for groceries, picked up medications, and kept accurate lists of material and home care needs for each patient.
- Passionately provided 5 families with loved ones facing Alzheimer's, Dementia, and Lewy Body Dementia with companionship, compassion, patience, and understanding.
- Effectively communicated to registered nurse and families the progress of their loved ones.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Maintained clean, safe, and well-organized patient environment.
- Ensured timely completion of errands for clients, including grocery shopping, appointments, and personal affairs management.
- Responded promptly to emergency situations, providing first aid treatment when necessary and alerting medical personnel if required.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
Waitress
2nd Street Bistro
05.2018 - 08.2019
- Received and processed orders in an efficient and timely manner.
- Provided waiting services for approximately 30+ patrons per shift.
- Greeted guests and made sure all were taken care of promptly and with exceptional hospitality.
- Provided customer service and was involved in training new team members each month.
- Effectively executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the restaurant and its patrons.
- Refined abilities to multi-task and provide assistance to co-workers as a team.
Volunteer
Mental Health Drop-In Center
09.2017 - 01.2018
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Led musical interventions with drums, breathing exercises, guitar playing, group choir, and group music.
Education
Associate of Applied Science - Information Systems Technology
Virginia Peninsula Community College
Hampton, VA01-2026
High School Diploma -
Poquoson High School
Poquoson, VA06.2017
Skills
- Computer literacy
- Communication skills
- Time management
- Leadership
- Guest services
- Customer service
- Medical billing and coding
- Word processing
- Office equipment operation
Languages
English
Native or Bilingual
Interests
- Enjoys the art of baking and pastry-making, experimenting with recipes
- Avid Reader
- Experiments with different creative mediums, like video games, web development training programs, and online tech discussion forums to expand skills, creativity, and techniques
- Music of all kinds
- Tech enthusiast, passionate about exploring the latest advancements and innovations
Timeline
Dental Insurance Coordinator
Hunt Smile Design
09.2023 - 06.2024
Elderly Caregiver
Private Household
07.2021 - 08.2023
Elderly Caregiver
Private Nursing Services
11.2018 - 03.2020
Waitress
2nd Street Bistro
05.2018 - 08.2019
Volunteer
Mental Health Drop-In Center
09.2017 - 01.2018
High School Diploma -
Poquoson High School
Associate of Applied Science - Information Systems Technology
Virginia Peninsula Community College
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