Cierra Thornton
Customer Service
Washington,DC
Summary
Proven leader in customer service, good at resolving complaints and enhancing customer loyalty, showcased during tenure at Whole Foods Market Inc. Excelled in team building and leadership, significantly improving team productivity. Skilled in decision-making and time management, with a track record of organizing large-scale events and driving continuous improvement. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Whole Foods Market Inc
11.2021 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
Event Staff Member
CSC
10.2019 - 08.2022
- Welcomed guests to events, checked invitations, and oversaw proper seating.
- Responded to inquiries from attendees and addressed any issues or complaints.
- Helped organize and manage successful events with attendance of over 1000 people.
- Implemented event protocols to maintain safety and security of all attendees.
- Provided exceptional customer service to all guests and escalated concerns where needed.
Education
High School Diploma -
Howard D Woodson SHS
05.2001 -
Skills
- Customer Relations
- Team Building and Leadership
- Decision-Making
- Time Management
- Training and mentoring
- Work Prioritization
- Continuous Improvement
Timeline
Customer Service Supervisor
Whole Foods Market Inc
11.2021 - Current
Event Staff Member
CSC
10.2019 - 08.2022
High School Diploma -
Howard D Woodson SHS
05.2001 -
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