Cillia Fabela
Walgreens Boots Alliance
Kennewick,WA
1
Language
1
Certification
21
years of professional experience
Dynamic Pharmacy Operations Manager with a proven track record at Walgreens, excelling in medication dispensing and workflow optimization. Skilled in training and mentoring staff, I enhanced prescription accuracy and reduced wait times, significantly improving customer satisfaction. Committed to direct patient care and operational excellence, I fostered a collaborative team environment.
Work History
Pharmacy Technician
12 Years 10 Months- Filled and labeled prescriptions accurately to ensure patient safety.
- Assisted pharmacists in preparing medications, enhancing workflow efficiency.
- Managed inventory levels, reducing stock discrepancies and ensuring availability.
- Educated patients on medication usage and side effects, improving adherence.
- Processed insurance claims efficiently, minimizing delays in patient care.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Collected co-payments or full payments from customers.
Pharmacy Operations Manager
7 Years 9 Months- Processed prescription orders accurately and efficiently in fast-paced pharmacy environment.
- Assisted pharmacists in preparing and dispensing medications while ensuring compliance with safety regulations.
- Managed inventory levels, conducted stock checks, and organized medication storage for optimal accessibility.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Trained new pharmacy technicians on operational procedures and best practices for workflow efficiency.
- Implemented process improvements that enhanced prescription filling accuracy and reduced wait times for customers.
- Collaborated with healthcare professionals to ensure medication management aligns with patient care plans.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Managed insurance billing and claims processing, streamlining the reimbursement process for patients and pharmacy.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Performed regular audits to maintain compliance with state regulations and company policies.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Streamlined pharmacy operations through effective organization of supplies, workspace layout optimization, and process improvements.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Proactively addressed potential conflicts or discrepancies within the pharmacy team to maintain a positive work environment.
- Coordinated communication between healthcare professionals to ensure seamless patient care transitions between providers or facilities.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Developed a systematic approach to organize medications, reducing errors and improving efficiency in the workflow.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Identified areas for improvement in workflow processes and implemented changes that led to increased efficiency within the pharmacy.
- Participated in continuous professional development opportunities to stay current on industry standards and advancements in pharmaceutical care.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Resolved third-party billing, computer system and customer service issues.
- Managed opening and closing duties for pharmacy.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Streamlined pharmacy operations to enhance workflow efficiency and reduce medication dispensing errors.
Education
High School Diploma
Skills
Prescription verification
Medication dispensing
Workflow optimization
Pharmacy management
Direct patient care
Training and mentoring
Team building
Operations management
Staff management
Insurance billing
Employee management
Certification
PTCB Certifed technician
State certified technician
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Operations Manager
Walgreens Boots Alliance
11.2018 - CurrentRead More
Pharmacy Technician
Rite Aid
01.2006 - 11.2018Read More
Pasco High School
High School Diploma
Read More