Cincere Hightower
Madera,CA
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills honed at Denny’s. Proven ability to enhance guest engagement and maintain cleanliness standards, while efficiently managing cash transactions. Recognized for fostering teamwork and mentoring young athletes as a Cheerleading Coach, significantly improving performance and safety protocols.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Server
Denny’s
04.2024 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted in training new staff on menu items and service protocols.
- Managed cash register transactions efficiently while maintaining balanced till.
- Maintained cleanliness of dining area, ensuring adherence to health standards.
- Resolved customer complaints promptly, fostering positive guest relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cheerleading Coach
Madera Unified School District
05.2021 - 11.2024
- Developed and implemented training programs to enhance cheerleading skills and teamwork.
- Organized and coordinated practice schedules, ensuring optimal use of resources.
- Mentored student athletes in leadership development and personal growth initiatives.
- Evaluated performance of team members, providing constructive feedback for improvement.
Education
Associate of Science -
Madera Community College
Madera, CA05.2024
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Safe food handling
Cleanliness standards
Memory retention
Certification
Certified nursing assistant
ANAB-Accredited Food Handler Training
California Responsible Beverage Service Training
Timeline
Server
Denny’s
04.2024 - Current
Cheerleading Coach
Madera Unified School District
05.2021 - 11.2024
Associate of Science -
Madera Community College