Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cindy Betancourt

14328 Thayer Pease,TX

Summary

Dynamic and dedicated professional with a strong background in customer service. Proven ability to enhance guest experiences through effective multitasking and a positive attitude. Skilled in managing reservations and training staff, while demonstrating patience and empathy in high-pressure situations. Committed to maintaining a welcoming environment and ensuring safety protocols.

Overview

10
10
years of professional experience

Work History

Hostess

Mama Carpinos
Apple Valley CA
06.2016 - 10.2025
  • Greeted and seated guests, ensuring a warm and welcoming environment.
  • Managed reservation system, optimizing guest flow during peak hours.
  • Answered phones with positive attitude answered any questions they might have
  • Take to go orders down or catering orders
  • Deli prep - meat or cheese slicing
  • Assisted in training new staff on customer service standards and procedures.
  • Collaborated with front-of-house team to enhance overall service efficiency.

Substitute Cross Guard

Apple Valley Unified School District
Apple Valley, CA
01.2025 - 05.2025
  • Monitored student activities to ensure safety and compliance with school policies.
  • Responded swiftly to emergencies, coordinating with law enforcement and school administration.
  • Conducted regular inspections of school property to identify potential security risks.
  • Implemented new safety protocols, enhancing overall security measures across campus.

Janitorial Assistant

Phoenix Academy
Apple Valley, CA
02.2016 - 06.2016
  • Maintained cleanliness and sanitation of classrooms, restrooms, and common areas.
  • Operated cleaning equipment including floor scrubbers and vacuum cleaners efficiently.
  • Implemented safety protocols to ensure a secure cleaning environment for staff and students.
  • Assisted in inventory management of cleaning supplies and equipment, ensuring availability.

Education

High School Diploma -

Granite Hills High
Apple Valley, CA
2016

Skills

  • Customer service
  • Effective multitasking
  • Patience and empathy
  • Phone etiquette

Languages

Spanish
Native or Bilingual

Timeline

Substitute Cross Guard

Apple Valley Unified School District
01.2025 - 05.2025

Hostess

Mama Carpinos
06.2016 - 10.2025

Janitorial Assistant

Phoenix Academy
02.2016 - 06.2016

High School Diploma -

Granite Hills High