Cindy Bowers
Gaffney,SC
Overview
18
18
years of professional experience
Work History
Lead Dispatcher
Cherokee county E-911
Gaffney, SC
07.2022 - Current
- Make sure policies are followed
- Assist assistant supervisor
- Train and assist dispatchers
- Trained employees on triaging and dispatching procedures to properly handle daily calls
- Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones
- Kept detailed and updated records of calls in physical and electronic databases
- Conducted periodic reviews of existing dispatching processes to identify areas needing improvement
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts
- Advised personnel about accidents, weather conditions or other hazards
- Documented services performed, operations information, and dispatch details in system
- Answer 911 lines and 7 digit lines in timely manner and dispatch appropriate agency / agencies
- Enter and respond to NCIC
- Provide emergency instructions to callers as needed
Dispatcher
Cherokee county E-911
Gaffney, SC
03.2017 - 07.2022
- Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications
- Training New Hires
- Data Entry
- NCIC certification
- IAED certification
- CPR certified
- South Carolina telecommunicator certification
- Recorded and maintained files or records of customer requests, work or services performed
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office
- Monitored dispatch board and adjusted call priorities regularly based on caller needs
- Received and dispatched calls for emergency services
- Maintained logs of all incoming calls and assigned tasks
Head Cashier
Lowes Home Improvement
Gaffney, SC
02.2007 - 02.2017
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
- Helped with purchases and signed customers up for rewards program
- Trained new team members in cash register operation, stock procedures, and customer services
- Offered customers carry-out service at completion of transaction
- Assisted other departments when needed by providing additional support during busy periods
- Built and maintained productive relationships with employees
- Processed payments promptly for customers to exceed productivity standards
- Processed returned merchandise by strictly following store return and exchange procedures
- Answered customers' questions and provided information on store procedures or policies
- Maintained work area and kept cash drawer organized
- Monitored checkout counters and self-checkout areas to assist with complex transactions
Timeline
Lead Dispatcher
Cherokee county E-911
07.2022 - Current
Dispatcher
Cherokee county E-911
03.2017 - 07.2022
Head Cashier
Lowes Home Improvement
02.2007 - 02.2017