Overview
Work History
Timeline
Generic

Cindy Bowers

Gaffney,SC

Overview

18
18
years of professional experience

Work History

Lead Dispatcher

Cherokee county E-911
Gaffney, SC
07.2022 - Current
  • Make sure policies are followed
  • Assist assistant supervisor
  • Train and assist dispatchers
  • Trained employees on triaging and dispatching procedures to properly handle daily calls
  • Scheduled or dispatched workers, equipment or service vehicles to locations using radios or telephones
  • Kept detailed and updated records of calls in physical and electronic databases
  • Conducted periodic reviews of existing dispatching processes to identify areas needing improvement
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Responded immediately to emergencies by initiating outbound calls to police agencies and emergency contacts
  • Advised personnel about accidents, weather conditions or other hazards
  • Documented services performed, operations information, and dispatch details in system
  • Answer 911 lines and 7 digit lines in timely manner and dispatch appropriate agency / agencies
  • Enter and respond to NCIC
  • Provide emergency instructions to callers as needed

Dispatcher

Cherokee county E-911
Gaffney, SC
03.2017 - 07.2022
  • Determined types or amounts of equipment, vehicles or personnel to meet work orders or specifications
  • Training New Hires
  • Data Entry
  • NCIC certification
  • IAED certification
  • CPR certified
  • South Carolina telecommunicator certification
  • Recorded and maintained files or records of customer requests, work or services performed
  • Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs
  • Received and dispatched calls for emergency services
  • Maintained logs of all incoming calls and assigned tasks

Head Cashier

Lowes Home Improvement
Gaffney, SC
02.2007 - 02.2017
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction
  • Helped with purchases and signed customers up for rewards program
  • Trained new team members in cash register operation, stock procedures, and customer services
  • Offered customers carry-out service at completion of transaction
  • Assisted other departments when needed by providing additional support during busy periods
  • Built and maintained productive relationships with employees
  • Processed payments promptly for customers to exceed productivity standards
  • Processed returned merchandise by strictly following store return and exchange procedures
  • Answered customers' questions and provided information on store procedures or policies
  • Maintained work area and kept cash drawer organized
  • Monitored checkout counters and self-checkout areas to assist with complex transactions

Timeline

Lead Dispatcher

Cherokee county E-911
07.2022 - Current

Dispatcher

Cherokee county E-911
03.2017 - 07.2022

Head Cashier

Lowes Home Improvement
02.2007 - 02.2017

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Cindy Bowers