Cindy Casey
Van
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
34
34
years of professional experience
Work History
Assistant Manager
Dollar tree
Pensacola
04.2019 - 05.2026
- Managed inventory levels and organized product displays for optimal sales.
- Trained and supervised staff on customer service best practices.
- Supervised daily operations including scheduling shifts, assigning duties.
- Developed staff schedules to maintain adequate coverage during peak hours.
- Resolved customer inquiries and complaints in a timely manner to enhance satisfaction.
- Collaborated with management to implement promotional strategies and improve customer experience.
- Conducted regular audits to ensure compliance with company policies and procedures.
- Maintained up-to-date knowledge of company products and services.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted recruitment and training sessions for new employees to ensure they were equipped with necessary skills.
- Developed merchandising strategies for diverse retail product lines.
- Implemented efficient processes for stock rotation and replenishment across store locations.
- Managed vendor relationships to ensure timely delivery of merchandise and supplies.
- Communicated with vendors to negotiate deals, request samples and build relationships.
- Increased sales through targeted merchandising plans and stocking of desirable inventory.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Delegated work to staff, setting priorities and goals.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Assisted with daily store operations and ensured smooth workflows.
- Coordinated merchandise shipments and monitored stock replenishment processes.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Developed a system for tracking inventory and ordering supplies.
- Communicated with vendors to negotiate deals, request samples and build relationships.
Manager
Dollar general
Grand Saline
05.2003 - 06.2013
- Led a team of XX employees, ensuring high productivity and excellent customer service.
- Supervised daily operations and maintained service quality standards.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Trained and developed team members on customer service best practices.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings to discuss performance goals and operational updates.
- Resolved customer complaints and provided effective solutions to issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Organized staff schedules to optimize workforce efficiency during peak hours.
- Monitored staff performance and addressed issues.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Delegated work to staff, setting priorities and goals.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels and coordinated supply orders for restaurant needs.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Implemented health and safety protocols to ensure compliance with regulations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Implemented quality control measures to uphold company standards.
Custodian cashier cook
McDonald's
Pensacola
05.2007 - 09.2008
- Maintained cleanliness and sanitation in dining and food preparation areas.
- Operated cleaning equipment to ensure safety and hygiene standards were met.
- Restocked supplies and materials to support daily operations effectively.
- Collaborated with team members to uphold a tidy environment for customers.
- Implemented waste disposal processes to promote sustainability initiatives.
- Communicated with management regarding supply inventory and equipment issues.
- Kept building interiors appealing with routine deep cleaning of high-traffic areas.
- Maintaining an organized storage area for custodial supplies and equipment; ordering additional items when needed.
- Assisting with special projects related to custodial care as assigned by supervisor or manager.
- Setting up chairs and tables for events taking place in the building's common areas; organizing supplies for upcoming events.
- Checked and stocked inventory throughout facility to meet expected demands.
- Handled, labeled, and safely stored various hazardous chemicals and solutions to prevent injuries.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
Cashier
Brookshire
Van
09.2006 - 06.2008
- Processed customer transactions accurately and efficiently.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register and balanced cash drawer daily.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Provided exceptional customer service during peak hours.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers with product inquiries and selections.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout area.
- Collaborated with team members to ensure smooth operations.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Performed other duties as assigned by management.
- Followed company security procedures for handling large sums of money.
Elderly Caregiver
Family hired
Tyler
11.2004 - 01.2006
- Provided companionship and emotional support to elderly clients.
- Assisted with daily living activities, including bathing and dressing.
- Managed medication schedules, ensuring timely administration and compliance.
- Prepared nutritious meals tailored to dietary restrictions and preferences.
- Maintained a clean and safe living environment for clients.
- Monitored health conditions, reporting changes to healthcare providers promptly.
- Communicated regularly with family members about client well-being.
- Developed strong relationships with clients based on trust and respect.
- Respected the privacy, dignity and confidentiality of each client served.
Cashier
Reds store
Ben Wheeler
08.2002 - 03.2003
- Processed customer transactions accurately and efficiently at busy retail location.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Managed cash register, ensuring adequate change and maintaining a balanced drawer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Assisted customers with product inquiries and provided exceptional service experience.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Performed other duties as assigned by management.
- Restocked shelves with merchandise to ensure product availability.
Piolet driver
Rushing paving
Gunbarrel
07.2001 - 06.2002
- Operated heavy vehicles for transporting paving materials to job sites.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Adhered to company policies and procedures related to safety and security standards.
- Collaborated with crew members to coordinate efficient material delivery schedules.
- Coordinated with team members and remained flexible in work scheduling to meet service needs.
Manager
McDonald's
Canton
05.1992 - 05.2001
- Supervised daily operations and ensured compliance with food safety standards.
- Trained staff on customer service best practices and operational procedures.
- Managed inventory levels to maintain product availability and minimize waste.
- Implemented employee schedules to optimize workflow and enhance productivity.
- Conducted performance evaluations to provide feedback and support employee development.
- Developed training materials to improve team efficiency and service quality.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Van High School
Van , TxSkills
- Inventory management
- Loss prevention
- Visual merchandising
- Staff training
- Customer service
Timeline
Assistant Manager
Dollar tree
04.2019 - 05.2026
Custodian cashier cook
McDonald's
05.2007 - 09.2008
Cashier
Brookshire
09.2006 - 06.2008
Elderly Caregiver
Family hired
11.2004 - 01.2006
Manager
Dollar general
05.2003 - 06.2013
Cashier
Reds store
08.2002 - 03.2003
Piolet driver
Rushing paving
07.2001 - 06.2002
Manager
McDonald's
05.1992 - 05.2001
Van High School