Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Cindy Chen

Las Vegas,NV

Summary

Enthusiastic, high-energy and dedicated professional with a strong work ethic and exceptional customer service skills honed at Allegiant Travel Co. Excellent interpersonal skills and knack for building strong relationships while eager to learn and grow.

Overview

16
16
years of professional experience

Work History

Flight Attendant

Allegiant Travel Co
01.2012 - Current
  • Demonstrated knowledge of safety protocols and emergency procedures during training sessions.
  • Assisted in conducting pre-flight checks to ensure compliance with regulatory standards.
  • Provided exceptional customer service by addressing passenger inquiries and concerns promptly.
  • Collaborated with team members to maintain cabin cleanliness and organization throughout flights.
  • Participated in ongoing training programs to enhance skills in conflict resolution and communication.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Customer Care Center Specialist

Allegiant Travel Co
11.2009 - 01.2012
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Developed rapport with customers through empathetic listening skills, creating positive experiences even during difficult conversations.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Delivered prompt service to prioritize customer needs.

Education

Masters of Divinity - Expository Preaching

Assemblies of God Theological Seminary
Springfield, MO
05-2008

Bachelor of Arts - Bible

Central Bible College
Springfield, MO
05-2004

Skills

  • Customer service
  • Strong work ethic
  • Attention to detail
  • Team collaboration
  • Reliability and punctuality
  • Leadership qualities
  • Interpersonal communications
  • Teamwork and cooperation
  • Empathy and patience
  • Public interaction

Affiliations

Assemblies of God Ordained Minister

Timeline

Flight Attendant

Allegiant Travel Co
01.2012 - Current

Customer Care Center Specialist

Allegiant Travel Co
11.2009 - 01.2012

Masters of Divinity - Expository Preaching

Assemblies of God Theological Seminary

Bachelor of Arts - Bible

Central Bible College

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