Cindy Figueroa
Marco Island,FL
Summary
Dynamic Associate Real Estate Broker at Marco Island Rental Properties Inc. with a proven track record in property management and customer service. Expert in conflict resolution and effective communication, successfully enhancing booking strategies to optimize revenue. Committed to compliance and guest satisfaction, consistently resolving issues and fostering strong client relations.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Real Estate Broker
Marco Island Rental Properties Inc.
Marco Island , FL
06.2014 - Current
- Answer calls and respond to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Develop strategies to increase bookings and optimize revenue potential for each property.
- Recommend clarifications and changes in program policies to director of property management.
- Resolved guest complaints in a timely manner.
- Ensured compliance with local laws and regulations relating to vacation rental management operations.
- Contacted customers and billing parties about overdue rentals and requested expected date of return.
- Monitored daily financial activities related to rentals, such as deposits and credit card charges.
- Responded promptly to inquiries from prospective renters regarding availability, amenities, rates, policies.
Education
Bachelor of Science - Business
University of Phoenix
Tempe, AZ03-2014
Associate of Arts -
Brevard Community College
Cocoa, FL05-2010
Skills
- Property management
- Customer service
- Active listening
- Conflict resolution
- Negotiation skills
- Time management
- Effective communication
- Client relations
- Written communication
- Self motivation
- Problem-solving
Affiliations
- Enjoys animals, gardening and arts and crafts in spare time.
- Likes reading, and learning new things. Often enrolling in online courses for fun.
Accomplishments
Air Force Veteran Honorable Discharge Dec. 1998
Certification
- Brokers License obtained March 3, 2016 and is current
References
References available upon request.
Timeline
Associate Real Estate Broker
Marco Island Rental Properties Inc.
06.2014 - Current
Bachelor of Science - Business
University of Phoenix
Associate of Arts -
Brevard Community College
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