Cindy Foz
Las Vegas,NV
Summary
Proactive Restaurant Group Sales Coordinator with extensive experience in Hospitality, specializing in customer service and event coordination. Streamlined processes for team efficiency and fostered proactive communication across 26 venue operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Restaurant Group Sales Coordinator
Cosmopolitan Las Vegas
04.2023 - Current
- Serve as the first point of contact for guests, providing a warm, welcoming, and helpful demeanor to maintain guest satisfaction.
- Audit and assist with all billing portion of events
- Streamlined internal processes for improved team efficiency and communication.
- Collaborating with all 26 venue operations teams to foster a close relationship in order to communicate more proactively.
- Provide potential clients an overview of the dining options of the property.
- Conduct research for the team such as year to date revenue, forecast reports, upcoming conventions and in-house groups
- Oversee all menu item changes along with pricing and maintain most up to date PDF files.
- Create master accounts and work closely with the AR department to process or refund payments, collect wires and checks.
Lead Hostess Anchor
Wynn Las Vegas
11.2019 - 09.2023
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Go over all VIP reservations with the management team and preset tables accordingly.
- Uphold Forbes 5 star fine-dining standard rating throughout service.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
- Assigned patrons to tables suitable for needs while balancing restaurant section rotation.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
Server
Hokkaido Teppanyki Steakhouse
05.2018 - 10.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Contributed to inventory management by monitoring stock levels.
- Coordinated with kitchen staff to ensure order accuracy and timely preparation of dishes.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Science - Hospitality Management
University of Nevada Las Vegas
4505 S Maryland Pkwy, Las Vegas, NV 89154Skills
- Sales process optimization
- Organized Multi-tasker
- Attention to Detail
- Customer Service
- Hospitality Background
- Efficient in Tripleseat, Sevenrooms, InfoGenesis, Avero, LMS, Avery, Word, Excel, Outlook
Languages
Korean
Native or Bilingual
Timeline
Restaurant Group Sales Coordinator
Cosmopolitan Las Vegas
04.2023 - Current
Lead Hostess Anchor
Wynn Las Vegas
11.2019 - 09.2023
Server
Hokkaido Teppanyki Steakhouse
05.2018 - 10.2019
Bachelor of Science - Hospitality Management
University of Nevada Las Vegas
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