Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Cindy Garcia

Deerfield,IL

Summary

Proven track record in enhancing customer satisfaction and team efficiency, notably at Kids Empire. Excelled in conflict resolution and multitasking, leveraging strong customer service and register handling skills. Achieved notable improvements in operational cleanliness and client loyalty through meticulous attention to detail and effective communication.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Key Holder

Kids Empire
01.2024 - Current
  • Resolved customer complaints professionally, resulting in increased customer satisfaction.
  • Swept and mopped floor, wiped windows and fixtures to maintain organized and tidy store.
  • Assisted with team responsibilities by cleaning, managing registers, and product merchandising.
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.

Cleaning Crew Member

Cleaning
05.2020 - 11.2023
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.

Nail Technician

Mundelein Nails
03.2023 - 04.2023
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
  • Used acrylics, and glitters to create custom nail art designs for clients.

Nail Technician

M-Line Nails
05.2022 - 02.2023
  • Communicated effectively with management concerning important customer issues.
  • Used acrylics, and glitters to create custom nail art designs for clients.
  • Educated clients on proper nail care maintenance, helping them extend the life of their treatments between appointments.
  • Collaborated with other salon staff members to create a positive work environment and seamless customer experiences.
  • Supported overall salon operations by assisting with administrative duties, such as answering phones, booking appointments, and handling transactions when necessary.
  • Provided soothing hand massages during manicure sessions to enhance overall relaxation for clients during their visit.
  • Kept tidy and organized area to comply with cleanliness standards.
  • Responded to customer requests and concerns about gel application and nail art designs.
  • Prepared nail beds and cuticles, shaped nails and applied polish.

Cleaning Crew Member

Mad Pro
04.2017 - 01.2019
  • Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.
  • Increased customer satisfaction by providing exceptional service and exceeding expectations in cleanliness.
  • Used cleaners and squeegees to clean windows, glass partitions and mirrors.

Education

Wauconda High School
Wauconda, IL

Certify, Nail Technician. -

Nail School
Round Lake, IL

Skills

  • Customer Service
  • Register Handling
  • Mentoring
  • Alarm systems
  • Safety enforcement
  • Multitasking and Prioritizing
  • Basic Mathematics

Certification

Nail technician

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Key Holder

Kids Empire
01.2024 - Current

Nail Technician

Mundelein Nails
03.2023 - 04.2023

Nail Technician

M-Line Nails
05.2022 - 02.2023

Cleaning Crew Member

Cleaning
05.2020 - 11.2023

Cleaning Crew Member

Mad Pro
04.2017 - 01.2019

Wauconda High School

Certify, Nail Technician. -

Nail School

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Cindy Garcia