Cindy Grunloh
Dieterich,Illinois
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a office assistant position. Ready to help the team achieve company goals.
Overview
23
23
years of professional experience
Work History
Operations Manager
Springfield Clinic
Teutopolis, IL
04.2021 - Current
- Streamlined operational workflows to enhance efficiency and reduce delays in patient services.
- Trained and mentored team members on best practices, fostering a collaborative work environment.
- Developed standard operating procedures to maintain compliance with healthcare regulations and quality standards.
- Oversaw scheduling processes to improve staff allocation and maximize resource utilization across departments.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
Patient Access Specialist
Marshall Clinic/Springfield Clinic
Effingham, IL
06.2002 - 04.2021
- Ensured accurate insurance verification and eligibility checks for all patients.
- Streamlined patient flow processes to enhance operational efficiency within the clinic.
- Trained new staff on procedures and best practices in patient access services.
- Maintained patient confidentiality by adhering to HIPAA guidelines.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
- Collected and validated patient demographics and insurance information.
- Enhanced patient satisfaction by providing efficient registration and scheduling services.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Greeted and assisted patients with check-in procedures.
Education
High School Diploma -
South Central High School
Farina, ILCosmetology Certificate -
Lake Land College
Mattoon, ILSkills
- Operations oversight
- Customer service
- Decision-making
- Staff management
- Problem-solving
- Policies and procedures implementation
- Maintaining compliance
- Schedule management
- Regulatory compliance
Timeline
Operations Manager
Springfield Clinic
04.2021 - Current
Patient Access Specialist
Marshall Clinic/Springfield Clinic
06.2002 - 04.2021
High School Diploma -
South Central High School
Cosmetology Certificate -
Lake Land College