Cindy Gutierrez
Conley,GA
Summary
Dynamic optician with extensive experience at Walmart, excelling in customer service and optical measurements. Proven track record of enhancing patient satisfaction through effective communication and precise eyewear customization. Skilled in insurance verification and supply management, consistently improving operational efficiency and team performance. Passionate about delivering exceptional care and support to clients.
Overview
12
12
years of professional experience
Work History
Optician
Walmart
12.2021 - Current
- Assisted customers with eyewear selection and adjustments to meet individual needs.
- Conducted vision tests using specialized optical equipment to ensure accurate prescriptions.
- Educated customers on lens care, frame maintenance, and other optical product features.
- Collaborated with team members to maintain organized and efficient optical department operations.
- Managed inventory levels of eyewear products, ensuring availability for customer demand.
- Trained new staff on optical procedures, enhancing team performance and service quality.
- Oversaw daily operations of the optical section, ensuring compliance with company policies and standards.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Optometric Technician
Eye Totally Care LLC
Atlanta, GA
02.2015 - 10.2021
- Assisted in patient preparation for eye examinations, ensuring comfort and clarity of instructions.
- Conducted preliminary tests including visual acuity and refraction to support optometric evaluations.
- Managed patient records using electronic health record systems, ensuring accuracy and confidentiality.
- Educated patients on proper contact lens care and eyewear options, enhancing overall customer satisfaction.
- Collaborated with optometrists to streamline examination processes and improve patient flow efficiency.
- Implemented new scheduling procedures that reduced appointment wait times and improved service delivery.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
Sales Associate
Sunglass Hut at Macy's
Morrow, GA
05.2014 - 01.2017
- Developed strong product knowledge to assist customers with informed purchasing decisions.
- Maintained visual merchandising standards to enhance customer shopping experience.
- Processed sales transactions accurately and efficiently using point-of-sale systems.
- Trained new staff on sales techniques and company policies to ensure consistency.
- Collaborated with team members to achieve monthly sales targets and improve store performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Forest Park High School
Forest Park, GA05.2015
Skills
- Customer service
- Insurance verification
- Optical measurements
- Computer skills
- Insurance billing
- Supply management
Timeline
Optician
Walmart
12.2021 - Current
Optometric Technician
Eye Totally Care LLC
02.2015 - 10.2021
Sales Associate
Sunglass Hut at Macy's
05.2014 - 01.2017
High School Diploma -
Forest Park High School