Cindy G. Isma
Winder,GA
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring eight years of relevant work experience to your team.
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Silver Companions Elderly Care
09.2023 - 01.2024
- Facilitated seamless coordination of appointments with specialists or diagnostic testing centers for comprehensive patient care services.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Enhanced patient care with timely and accurate data entry of medical histories, prescriptions, and lab results.
Shift Leader Manager
Lazy Dog Restaurant & Bar
12.2022 - 08.2023
- Excelled in every store position and regularly backed up the front and back of house staff.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
Traveling Certified Nursing Assistant
Silver Companions Elderly Care
01.2021 - 04.2023
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff by performing routine tasks such as taking vital signs, administering medication, and updating medical records for increased efficiency.
- Completed thorough documentation of all patient interactions and interventions for accurate record-keeping purposes.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Supported needs of 16+ residents under long-term care.
Video Monitor Technician
UF Health Jacksonville
08.2019 - 10.2020
- Able to recognize emergency situations and act upon any changes in patient condition
- Maintain confidentiality and awareness of ethical and legal responsibilities
- Utilize excellent customer service skills with patients, families, and the health care team.
- Anticipated potential issues in telemetry monitoring by proactively addressing technical or equipment-related concerns before they escalated into significant problems.
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
Education
Bachelor of Arts - Public Relations (Marketing)
College of Arts And Sciences, University of North Florida
Jacksonville, FL12.2020
Skills
- Taking Client Histories
- Emergency Procedures
- Patient Data Abstracts
- Invoice Preparation
- Works well both in a team setting as well as independently
- Industry software applications
- Medical Terminology
- Computer Skills
- Heartsaver First Aid CPR AED
- Data Entry Software
- Bookkeeping
- Can fluently speak and understand Haitian creole
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
- CPCT/A - Patient Care Technician/Assistant
Languages
Hatian Creole
Professional Working
French
Elementary
Timeline
Medical Office Assistant
Silver Companions Elderly Care
09.2023 - 01.2024
Shift Leader Manager
Lazy Dog Restaurant & Bar
12.2022 - 08.2023
Traveling Certified Nursing Assistant
Silver Companions Elderly Care
01.2021 - 04.2023
Video Monitor Technician
UF Health Jacksonville
08.2019 - 10.2020
Bachelor of Arts - Public Relations (Marketing)
College of Arts And Sciences, University of North Florida
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