Cindy Keeku
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
12
12
years of professional experience
Work History
Patient Registration Clerk
OPTUM-formerly Beaver Medical Group
Redlands, CA
07.2018 - Current
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check in.
Call Center Representative
PCN
RIVERSIDE, CA
07.2012 - 07.2018
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Delivered consistent top-notch performance under pressure during peak calling hours or challenging situations.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Education
High School Diploma -
CANYON SPRINGS HIGH SCHOOL
MORENO VALLEY, CA06.2002
Skills
- Problem-Solving
- Patient Registration
- Payment Processing
- Registration data intake
- Healthcare experience
- Experience with EPIC systems
- Appointment Scheduling
- Insurance Verification
- Confidentiality Compliance
- Accuracy and Precision
Timeline
Patient Registration Clerk
OPTUM-formerly Beaver Medical Group
07.2018 - Current
Call Center Representative
PCN
07.2012 - 07.2018
High School Diploma -
CANYON SPRINGS HIGH SCHOOL