Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experience
Overview
24
24
years of professional experience
Work History
Receptionist
King of Kings Early Learning Center
Omaha Ne
08.2019 - 06.2025
Offered friendly and knowledgeable assistance to all guests.
Coordinated schedules and streamlined client record-keeping processes.
Answered phone promptly and directed incoming calls to correct offices.
Handled cash transactions and maintained sales and payments records accurately.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Assisted with onboarding new clients and securing paperwork completion.
Maintained visitor log for entering and leaving facility for security purposes.
Assisted teachers and Aides in the rooms when needed.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Leasing Consultant/Assistant Manager
Seldin Company
Omaha, NE
01.2012 - 02.2018
Oversee units to ensure market readiness, coordinate and lead apartment tours, answer questions, and highlight selling features and property amenities
Coordinate move-ins and move-outs and communicate with tenants to achieve maximum service satisfaction
Collect and record application fees and deposits; accurately document all financial transactions
Complete leasing packages for all rentals
Maintained 96%+ occupancy rate
Negotiate and schedule vendor contracts for property maintenance and housekeeping
Leasing Consultant
Goodman Group
Omaha, NE
01.2010 - 01.2012
Showed and leased apartments to prospective residents
Maintained an accurate and in-depth knowledge of all aspects of the community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
Displayed thorough product knowledge of sister properties and competitors
Assisted in developing and implementing effective marketing strategies to increase property traffic and internet leads
Proficient in Grace Hill Essential Multi-Family courses and Onesite Property Management System
Accurately and efficiently prepared and assisted with all leasing paperwork (i.e. applications, lease agreements and addenda, employment and credit checks, and leave move-in packets)
Designer/Sales
Ethan Allen
Omaha, NE
01.2001 - 01.2010
Designed complete room layouts with furniture, window treatments, carpet, and paint
Provided in-home consultation for decorating needs
Maintained inventory through ordering furniture, fabrics, window treatments, and other miscellaneous supplies per customer specifications
Sustained customer service after sale and delivery to ensure customer satisfaction
Education
Associate Degree - Interior Design And Architecture , Business And Ma
Maryland Design Institute
Baltimore, MD
Timeline
Receptionist
King of Kings Early Learning Center
08.2019 - 06.2025
Leasing Consultant/Assistant Manager
Seldin Company
01.2012 - 02.2018
Leasing Consultant
Goodman Group
01.2010 - 01.2012
Designer/Sales
Ethan Allen
01.2001 - 01.2010
Associate Degree - Interior Design And Architecture , Business And Ma