Cindy Lopez
Chicago,IL
Summary
Dynamic Patient Care Coordinator with extensive experience at Luna Medical, excelling in patient scheduling and healthcare documentation. Proven ability to enhance operational efficiency through critical thinking and organizational skills. Bilingual in Spanish, I deliver compassionate care while ensuring HIPAA compliance and optimizing patient experiences.
Overview
14
14
years of professional experience
Work History
Patient Care Coordinator
Luna Medical
Chicago, IL
12.2023 - Current
- Facilitated communication between patients, providers, and insurance companies to ensure clarity.
- Assisted in patient intake processes by verifying information and updating electronic health records.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Facilitated communication between patients and healthcare teams, ensuring clarity and understanding of treatment options.
- Answered incoming calls, scheduled appointments and filed medical records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Office Manager
Colette Gordon, MD
Chicago, IL
10.2015 - 12.2023
- Managed scheduling and coordination of patient appointments to optimize clinic workflow.
- Implemented office procedures to enhance efficiency and improve patient experience.
- Oversaw inventory management, ensuring adequate supplies for daily operations.
- Developed training materials for new staff, fostering a collaborative work environment.
- Conducted regular audits of office operations, identifying areas for process improvement.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Obtained client medical history, medication information, symptoms, and allergies.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Prepared lab specimens for diagnostic evaluation.
Medical Assistant
Clinical Nueroscience
Chicago, IL
05.2012 - 10.2015
- Assisted in patient intake processes, ensuring accurate data collection and documentation.
- Supported clinical staff by preparing examination rooms and maintaining medical supplies inventory.
- Coordinated patient scheduling and follow-up appointments to enhance operational efficiency.
- Conducted routine vital sign checks, documenting findings for physician review.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Medical Assistance Program
Stanford Brown College
Hillside, IL02.2012
Skills
- Critical thinking skills
- HIPAA compliance
- Appointment scheduling
- Organizational skills
- Patient care coordination
- Insurance verification
- Healthcare documentation
- Calm and effective under pressure
- Punctual and hardworking
- Caring and empathetic
- Insurance verifying
- Spanish fluency
Languages
Spanish
Native or Bilingual
Timeline
Patient Care Coordinator
Luna Medical
12.2023 - Current
Office Manager
Colette Gordon, MD
10.2015 - 12.2023
Medical Assistant
Clinical Nueroscience
05.2012 - 10.2015
Medical Assistance Program
Stanford Brown College