Cindy Lovette
Springdale,AR
Summary
Hardworking employee with customer service, clerical/secretarial experience, multitasking and time management abilities with a desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
Unit Secretary LTAC
Regency Hospital
09.2023 - 02.2024
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Managed incoming calls and directed to appropriate department.
- Contributed to a positive work environment through effective collaboration with nurses, doctors, and other hospital staff members.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Entered physician's orders into the computer.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
- Took patient specimens to lab for workup.
- Admitted and discharged patients.
Secretary
Sonora Elementary School
08.2022 - 06.2023
- Greeted all visitors in a professional manner and directed to appropriate personnel maintaining the safety and security of staff and students.
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Sorted mail and distributed it to appropriate personnel within the school.
- Handled the purchasing of school supplies for teachers/staff, ensured their approval, processed invoices for payment by sending to accounts payable for payment.
- Attendance - accurately recorded student absences, tardies, early dismissals with appropriate codes and entered into school database. Informed principal, parents/guardians of student attendance patterns.
- Responded to emails and other correspondence to facilitate communication with school staff and student parents/guardians.
Testing Administrator/ESL Clerk
Springdale Public Schools ESL Office
10.2005 - 08.2022
- Administered English Language Proficiency Assessment/ELPA21 screener to all new to district English language learners to assess their knowledge of the English language
- Entered student ELPA21 test scores into database accurately and maintained spreadsheets containing ESL student ELL levels and standardized testing scores and accommodations
- Emailed spreadsheets of all ESL student standardized test scores and accommodations to Assistant Principals and teachers for four schools
- Maintained great relationships with principals, assistant principals, teachers, office staff and students at all schools
- Confidentially maintained records for 1800 students
- Scanned documents into student folders using laserfiche
- Sent out correspondence regarding student test scores and testing placement in a timely manner to parents/guardians
Patient Account Representative
Northwest Health Medical Center
09.2003 - 10.2005
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Posted all Medicare and Medicaid payments accurately to patient accounts.
- Reviewed medical records to identify diagnosis and procedure codes/ICD-9 and CPT codes for accurate billing.
Patient Account Representative
Moton Plant-Mease Hospital
09.2001 - 08.2003
- Contacted insurance companies to check status of claim payments.
- Communicated regularly with insurance companies concerning pending claims, denials or unresolved issues.
- Requisitioned medical records and sent to insurance companies to ensure payment.
- Maintained detailed logs of all collection calls performed.
Education
High School Diploma -
Dunedin High School
Dunedin, FL06.1984
Skills
- Customer Service
- Reception
- Phones
- Typing 60 wpm
- Payment Posting
- Computer
- Medical Terminology
- Verbal and Written Communication
- Prioritization and Time Management
- File and records maintenance
- Confidentiality handling
- Medical Records Management
- Telephone Etiquette
- Microfiche Machines
- Adaptable and Flexible
- Data Entry
- Organization
- Efficient multi-tasker
- Deadline Driven
- Mail handling
Timeline
Unit Secretary LTAC
Regency Hospital
09.2023 - 02.2024
Secretary
Sonora Elementary School
08.2022 - 06.2023
Testing Administrator/ESL Clerk
Springdale Public Schools ESL Office
10.2005 - 08.2022
Patient Account Representative
Northwest Health Medical Center
09.2003 - 10.2005
Patient Account Representative
Moton Plant-Mease Hospital
09.2001 - 08.2003
High School Diploma -
Dunedin High School
Similar Profiles
Tammy WhiteTammy White
RN at Regency HospitalRN at Regency Hospital
GARGI DWIVEDIGARGI DWIVEDI
Resident Doctor at REGENCY HOSPITALResident Doctor at REGENCY HOSPITAL
Michelle SambouMichelle Sambou
Hospital Unit Secretary at Regency HospitalHospital Unit Secretary at Regency Hospital
Shaunta DinkinsShaunta Dinkins
Unit Secretary at Regency HospitalUnit Secretary at Regency Hospital
Kania StarksKania Starks
Financial Aid Student Assistant at Finance DepartmentFinancial Aid Student Assistant at Finance Department