- Fashion
Cindy Ly
Temecula,CA
Summary
Proven to excel in fast-paced environments, I leveraged strong multitasking and exceptional customer service skills at Ponte Vineyard Inn, enhancing guest experiences and fostering repeat business. My adeptness at cash handling and building customer rapport, coupled with a solid work ethic, drove significant service quality improvements without sacrificing personal engagement.
Overview
5
5
years of professional experience
Work History
Server
Ponte Vineyard Inn
02.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Banquet Server
Wedgewood Weddings
03.2021 - 07.2021
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Sales Associate
Sun Diego Boardshops
12.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
Education
Bachelor of Science - Fashion Merchandising And Business Management
Southern New Hampshire University
Hooksett, NH03-2025
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Interests
Timeline
Server
Ponte Vineyard Inn
02.2022 - Current
Banquet Server
Wedgewood Weddings
03.2021 - 07.2021
Sales Associate
Sun Diego Boardshops
12.2019 - 01.2020
Bachelor of Science - Fashion Merchandising And Business Management
Southern New Hampshire University
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