Summary
Overview
Work History
Education
Skills
Overview
Timeline
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Cindy Mejia

Houston,TX

Summary

Dynamic manager with a proven track record at 1960 Eye Surgeons, excelling in team leadership and operations management. Enhanced customer satisfaction through effective conflict resolution and strategic planning. Recognized for mentoring staff and streamlining processes, resulting in improved performance and engagement. Committed to delivering exceptional service and fostering a collaborative work environment. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

17
17
years of professional experience

Work History

Manager

1960 Eye Surgeons
11.2019 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved marketing to attract new customers and promote business.
  • Cross-trained existing employees to maximize team agility and performance.
  • Management for 3 different office locations

Tax Advisor

Colbert Ball Tax Service Mangum Location
02.2008 - 03.2019
  • Coordinated with auditors during examinations, ensuring smooth communication and resolution of any issues identified.
  • Monitored legislative developments impacting taxation policies on behalf of our clientele.
  • Facilitated effective communication between clients and taxing authorities during audits or disputes, promoting prompt resolutions when necessary.
  • Mentored junior staff members, sharing best practices and knowledge to enhance their professional growth within the field of taxation.
  • Streamlined internal processes, enhancing overall efficiency within the tax department.
  • Educated clients on various aspects of taxation, empowering them to make informed financial decisions.
  • Provided guidance on complex tax issues, helping clients navigate challenging situations with confidence.
  • Conducted thorough research to identify potential tax savings opportunities for clients.

Education

High School Diploma - undefined

Eastwood Academy

Skills

  • Team leadership
  • Operations management
  • Strategic planning
  • Decision-making
  • Excellent verbal and written communication skills
  • Greet and assist patient and visitors in a friendly manner
  • Exceptional customer service
  • Highly organized in all aspects of work

Overview

1 LANGUAGE
Spanish
Full Professional
English
Full Professional

Timeline

Manager

1960 Eye Surgeons
11.2019 - Current

Tax Advisor

Colbert Ball Tax Service Mangum Location
02.2008 - 03.2019

High School Diploma - undefined

Eastwood Academy

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Cindy Mejia