Cindy Mendoza
Dallas,Tx
Overview
5
5
years of professional experience
Work History
Collections Agent
Gary Bryan Financial
Dallas, TX
08.2023 - 01.2025
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Entered client details and notes into system for interdepartmental access and review.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Cashier/Little Bit of Everything
Braums
Dallas, Tx
01.2023 - 08.2023
- Greet customers as they walk in the store
- Take and handle orders from customers either through lobby in or drive thru
- Train new employees
- Stock food in the market aswell as containers
- Communicate efficiently and professionally with customers and co workers daily
Lead Operator
Cartamundi
Dallas, Tx
06.2021 - 11.2022
- Managed a team of15 employees to instruct them on daily production tasks
- Met production goals daily
- Data entry to finalize production report
- Responded to my team's inquiries and resolved questions and complaints
- Enforced safety compliance
Cashier/ Stocker
Family Dollar
Dallas, Tx
07.2020 - 12.2020
- To complete all cash register functions
- Store maintenance cleaning, stocking, and inventory
- I assisted customers in their search for an item by directing them
- Unload trucks and deliveries
- Creating special displays for promotional items
Education
Diploma -
Sunset High School
Dallas, Tx05.2020
Skills
- Bilingual Customer Support
- Interpersonal skills
- Data entry
- Team player
- Detailed Oriented
- Conflict resolution
- Dependability
- Time management
- Adaptability
Timeline
Collections Agent
Gary Bryan Financial
08.2023 - 01.2025
Cashier/Little Bit of Everything
Braums
01.2023 - 08.2023
Lead Operator
Cartamundi
06.2021 - 11.2022
Cashier/ Stocker
Family Dollar
07.2020 - 12.2020
Diploma -
Sunset High School