Cindy Munoz
Kansas City,MO
Summary
Orderly and committed Senior Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
17
17
years of professional experience
Work History
Senior Administrative Assistant
Municipal Court
02.2020 - Current
- Generate and process daily, weekly and monthly internal and external reports
- Daily report consists of daily balance due and restitution
- Weekly reports consist on probation expiration and warrant to active status as well as 11 of our external agency provider reports
- Monthly reports consist of probation expiration reports, balance due monthly reports and active probation closed reports.
- Setting probation violation hearings and verifying/entering completions when processing the internal and external reports
- Provides case management to defendants via email/phone calls with and outside agencies
- Process confined docket daily looking for new charges as well as conditions order that may violate probation.
- Providing customer service internally and externally via phone calls, emails and instant messaging
- Answering phone calls from clients and agencies
- Providing information to clients on their probation orders as well as providing directives to the courts general population at the probation window
- Communicating with court rooms and other departments throughout the Municipal Court
- Also communicates with the intense supervised probation clients and corresponding officers.
Administrative Assistant
Tony Aguirre Community Center
08.2018 - 02.2020
- As an Administrative Assistant my duties consist of managing employees, making sure they clock in and out, inputting time for payroll through INOVA and people soft, ordering supplies that the Center may need such as: snacks, office supplies, etc., creating fitness passes for new members for the gym or dog park passes through Rec Trac, filing paperwork, providing customers with information of our facility over the phone and or in person, and collecting payments from parents in our after school and/or athletic programs
- Scheduling rentals for our facility to the public.
Customer Service Specialist
City Planning and Development
10.2017 - 08.2018
- At City Planning my duties as a Customer Service Specialist were; scheduling plan reviews over the phone, email, and in person, providing residents of the City of Kansas City with information on how to upload new plan submittals and answering questions about permits, scheduling inspections and collecting payments for inspections and plans review.
Customer Service Representative
Municipal Court
06.2015 - 10.2017
- I worked at Municipal Court as a bilingual customer service representative in the traffic and violations bureau posting bonds using IMDS plus, receiving payments through I nova, issuing compliance letters for defendents to get reinstated for license, canceling warrants, setting pay arrangements and setting new court dates for defendants as well as interpreting for judges in courtroom.
Customer Service Representative
Top Resources
06.2015 - 11.2015
- I worked at Municipal Court as a bilingual customer service representative through a staffing agency in the traffic and violations bureau posting bonds using IMDS plus, receiving payments through I nova, issuing compliance letters for defendants to get reinstated for license, canceling warrants, setting pay arrangements and setting new court dates for defendants as well as interpreting for judges in courtroom.
Carhop
Sonic Drive In
08.2006 - 06.2015
- At sonic my duties include carhopping, taking orders, making drinks and ice cream, collecting money, running credit/debit cards, reaching customers’ needs and expectations.
Host
Margaritas Restaurant
01.2008 - 01.2009
- At Margaritas I was a host
- My duties were greeting customers, seating them with menu, answering telephone to take call in orders, and checking restrooms if they need cleaning.
Education
Mitsu Sato Hair Academy
Overland Park, KS06-2021
Skills
- Scheduling
- Calendar Management
- Filing
- Data Entry
- Office Administration
- Mail Handling
- Appointment Scheduling
- Microsoft Outlook
- Multitasking and Prioritization
- Microsoft PowerPoint
- Customer Relations
- Strong Problem Solver
- Staff Management
Languages
Spanish
Professional
Timeline
Senior Administrative Assistant
Municipal Court
02.2020 - Current
Administrative Assistant
Tony Aguirre Community Center
08.2018 - 02.2020
Customer Service Specialist
City Planning and Development
10.2017 - 08.2018
Customer Service Representative
Municipal Court
06.2015 - 10.2017
Customer Service Representative
Top Resources
06.2015 - 11.2015
Host
Margaritas Restaurant
01.2008 - 01.2009
Carhop
Sonic Drive In
08.2006 - 06.2015
Mitsu Sato Hair Academy
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