Cindy Parker
Ames,IA
Summary
I have my associates degree in psychology. I have experience in both healthcare and customer service. Highly organized, self-motivated, and proficient with computers. Looking to continue to help people. Authorized to work in the US for any employer.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
REM Iowa Community Service
Ames, IA
06.2023 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
CSR
Connexus
Remote, Georgia
11.2022 - 05.2023
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Developed strong customer relationships to encourage repeat business.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
- Set up and activated customer accounts.
Med Aide
Holland Farms Senior Living
Norwalk, Iowa
02.2022 - 06.2022
- Checked on residents' personal wellbeing, including cleanliness and need for personal assistance.
- Reminded residents to take medications and assisted with self-administration by reading labels, opening packages, and verifying dosages.
- Supervised and assisted with residents' personal hygiene routines.
- Supported residents emotionally, socially, and intellectually with caring assistance.
- Assisted residents with meals and snack times to maintain adequate nutrition.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
CSR - Customer Service Representative
Athene Annuity and Life Assurance
West Des Moines, Iowa
08.2021 - 01.2022
- Answering phone calls from customers professionally and responding to customer inquiries and complaints.
- Researching required information using available resources.
- Providing great customer service by problem-solving customer complaints.
- Following up complicated customer calls when needed.
Resident Assistant
Edencrest
Johnston, Iowa
06.2020 - 08.2021
- Checked on residents' personal wellbeing, including cleanliness and need for personal assistance.
- Reminded residents to take medications and assisted with self-administration by reading labels, opening packages, and verifying dosages.
- Supervised and assisted with residents' personal hygiene routines.
- Supported residents emotionally, socially, and intellectually with caring assistance.
- Assisted residents with meals and snack times to maintain adequate nutrition.
- Responded to emergency situations with first aid, bringing in qualified first responders for advanced issues.
Med Aide/CNA
Mosaic
Nevada, Iowa
07.2017 - 06.2020
- Administered oral and topical medications to treat residents' diverse conditions.
- Tracked residents' conditions and behaviors and promptly reported concerns to offer consistent protection.
- Monitored medication inventories and restocked new supplies to meet residents' needs.
- Assisted residents' with personal needs, including hygiene, ambulation, and other activities of daily living.
- Ensured complete documentation when entering data into the EMAR system.
- Supported the social and emotional needs of patients by providing caring companionship and verbal communication.
Daycare Provider
Amber's Childcare
Nevada, Iowa
05.2015 - 05.2017
- Conducted fun, engaging, and age-appropriate activities.
- Changed diapers of infants and toddlers and put children down for naps.
- Maintained cleanliness in the kitchen, bedroom, and bathroom areas.
- Keep toys and play areas neat, clean, and organized.
- Balanced rest with entertainment and responsibility to regulate the schedule of each child.
- Modeled appropriate social behaviors, immersed the children in other cultures and encouraged the development of diverse relationships.
Education
Psychology -
Des Moines Area Community College
Ankeny, Iowa05.2022
High School Diploma -
Nevada High School
Nevada, Iowa05.2017
Skills
- Customer service
- Time management
- Communication skills
- Caregiving
- Resident's rights
- Care plans
- Computer skills
- Dementia care
- Vital signs
- Microsoft outlook
- Home health
- Communications
- Medication Administration
- CRM Software
- Documentation
Personal Information
Authorized To Work: US
Certification
Certified Medication Aide
CPR
Timeline
Direct Support Professional
REM Iowa Community Service
06.2023 - Current
CSR
Connexus
11.2022 - 05.2023
Med Aide
Holland Farms Senior Living
02.2022 - 06.2022
CSR - Customer Service Representative
Athene Annuity and Life Assurance
08.2021 - 01.2022
Resident Assistant
Edencrest
06.2020 - 08.2021
Med Aide/CNA
Mosaic
07.2017 - 06.2020
Daycare Provider
Amber's Childcare
05.2015 - 05.2017
High School Diploma -
Nevada High School
Psychology -
Des Moines Area Community College