CINDY REYES
T-Mobile Wireless
WILSON,NC
Summary
Bilingual professional with experience across diverse retail environments, focused on customer service, managing store operations and implementing sales strategies that elevate customer satisfaction and loyalty. Demonstrated success in financial transactions, inventory management, and team collaboration to support store performance.
2
Languages
6
years of professional experience
Work History
Retail Sales Consultant
1 Year- Facilitated a smooth transition for customers from UScellular to T-Mobile by delivering exceptional customer service.
- Provided knowledgeable product recommendations based on individual customer needs and preferences.
- Oversaw financial transactions, deposits, inventory, and daily store operations to ensure seamless operations.
- Executed opening and closing procedures, including cash drawer counts and equipment checks, to maintain store security and efficiency.
Retail Sales Consultant
2 Years- Maintained thorough knowledge of store merchandise, current sales, and promotions.
- Cultivated extensive knowledge of store merchandise, current sales, and promotions to enhance customer engagement.
- Promoted add-on items like warranties or extended service plans.
Customer Service Manager
1 Year 7 Months- Provided exceptional customer service to promote customer satisfaction.
- Trained staff on products, services, and customer service techniques to enhance team knowledge and service quality.
- Coordinated cross-departmental efforts to resolve complex issues, improving collaboration and efficiency.
- Processed payroll by accurately entering employee hours, ensuring timely and precise compensation.
Retail Sales Associate
1 Year- Guided customers in product selection and addressed inquiries to enhance the shopping experience.
- Monitored product updates and suggested complementary items to meet customer needs.
- Entered and updated data accurately in the system to ensure reliable information access.
Education
Associate of Science - Medical Office Terminology/Assistant
Associate of Science - Biology
Skills
Retail sales
Customer service
Inventory oversight
Cash handling
Data management
Sales strategy development
Bilingual communication
Team collaboration
Multitasking
Reliability
Medical terminology
LANGUAGES
English: Native / Bilingual
Spanish: Native / Bilingual
Timeline
Retail Sales Consultant
T-Mobile Wireless
08.2025 - 08.2026
Retail Sales Consultant
USCellular Wireless
08.2023 - 08.2025
Customer Service Manager
Harris Teeter Inc.
01.2022 - 08.2023
Retail Sales Associate
Rack Room Shoes
01.2021 - 01.2022
East Carolina University
Associate of Science from Biology
Wilson Community College
Associate of Science from Medical Office Terminology/Assistant