Summary
Work History
Education
Skills
Timeline
Generic

Cindy Robbins

Augusta,MI

Summary

Dedicated professional with experience in medical reception and administrative support. Expertise in customer relationship management and medical terminology, ensuring seamless patient interactions and efficient workflow. Eager to contribute to a healthcare team focused on delivering high-quality patient care.

Work History

Medical Receptionist

Beacon Healthcare System
Kalamazoo, MI
  • Scheduled appointments efficiently using the electronic health record system.
  • Managed patient check-in and check-out processes accurately and promptly.
  • Welcomed patients and visitors to healthcare facility, fostering a positive first impression.
  • Verified patient insurance information for accuracy and completeness.
  • Maintained organized patient records in compliance with privacy regulations.
  • Coordinated communication between medical staff and patients regarding appointments.
  • Provided exceptional administrative and customer service, ensuring smooth patient interactions and efficient workflows.
  • Protected patients by observing strict HIPAA guidelines.
  • Processed referrals for specialist care as requested by physicians or patients.

Executive Administrative Assistant

EPI Marketings Services
Battle Creek, Michigan
  • Coordinated schedules for executives and managed calendar appointments efficiently.
  • Organized travel arrangements, including flights, accommodations, and itineraries for executives.
  • Prepared detailed meeting agendas and compiled necessary documents for discussions.
  • Coordinated project timelines by tracking deadlines and facilitating timely follow-up.
  • Answered incoming telephone calls from internal and external customers promptly and professionally; transferred calls appropriately; responded to inquiries in a timely manner.
  • Assisted with special projects such as researching topics or creating presentations for management review.
  • Organized daily tasks for the sales team, including scheduling appointments, coordinating travel arrangements and preparing expense reports.
  • Supported sales team members with training, guidance, and problem-solving to enhance team effectiveness.
  • Facilitated lead generation for sales team through targeted market research and analysis.

Staffing Coordinator/Registrar

Ascension Health
Kalamazoo, Michigan
  • Coordinated staffing schedules to align with operational needs, enhancing team efficiency.
  • Collected and organized patient information to streamline admission processing.
  • Verified insurance details to ensure coverage before services.
  • Maintained electronic health records with up-to-date patient information.
  • Coordinated with medical staff for seamless patient check-in procedures.
  • Assisted patients with forms and inquiries regarding hospital services.
  • Monitored registration process, ensuring completion and accuracy of all required forms.

Senior Sales Support Representative

Stryker Corporation
Portage, Michigan
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Educated customers on product features and benefits clearly.
  • Collaborated with diverse coworkers to achieve goals and resolve product and service-related issues.
  • Leveraged CRM software to systematically track and manage customer interactions.
  • Facilitated communication between internal teams and government agencies to ensure alignment on projects.
  • Maintained detailed records of contract negotiations and modifications.
  • Reviewed government contracts for compliance with policies and regulations.

Education

Accounting

Davenport College
Kalamazoo, MI

Skills

  • Electronic health records
  • Appointment scheduling
  • Insurance verification
  • Patient registration
  • Medical terminology
  • Customer relationship management

Timeline

Medical Receptionist

Beacon Healthcare System

Executive Administrative Assistant

EPI Marketings Services

Staffing Coordinator/Registrar

Ascension Health

Senior Sales Support Representative

Stryker Corporation

Accounting

Davenport College

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Cindy Robbins