Cindy Santamaria
Denton,TX
Summary
Detail-oriented clerk with strong customer service skills. Experienced in processing transactions and responding to inquiries with professionalism. Committed to maintaining accuracy and ensuring customer satisfaction.
Overview
5
5
years of professional experience
Work History
clerk III
denton county tax office
Denton, Texas
08.2022 - Current
- Processed tax payments, ensuring accurate transaction records to support financial integrity.
- Responded to taxpayer inquiries, delivering accurate information and exceptional service.
- Organized documentation and reports, facilitating smooth annual audit preparation.
- Trained new staff on office protocols and customer service best practices.
- Addressed customer inquiries and complaints professionally, enhancing overall service experience.
- Communicated with customers and employees to answer questions or explain information.
- Verified accuracy of all paperwork prior to submission for processing.
- Utilized computer software programs to create reports, labels, forms.
- Supported office clerical functions using word processing and other software, email and office machines.
- Operated cash register to process cash, check, and credit card transactions.
- Scanned documents into digital formats ensuring accuracy of content.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Trained staff members to perform work activities and use computer applications.
Receptionist Administrator
wenceslado income tax preparer
Denton, Texas
01.2022 - 06.2022
- Greeted clients warmly and managed front desk operations efficiently.
- Answered phone calls and responded to inquiries regarding tax services promptly.
- Scheduled appointments and coordinated client meetings for tax preparation services.
- Assisted clients in completing necessary forms and documentation for tax filings.
- Maintained organized filing systems for client records and tax documents.
- Collaborated with tax preparers to ensure accurate information processing.
Education
High School Diploma -
Denton High School
Denton, TX06-2017
Skills
- Report generation
- Financial reporting
- Data entry
- Record keeping
- Office software
- Customer service
Timeline
clerk III
denton county tax office
08.2022 - Current
Receptionist Administrator
wenceslado income tax preparer
01.2022 - 06.2022
High School Diploma -
Denton High School