Open To Work
Cindy Shields
Patterson Foods
Dumas,AR
Work Preference
Desired Job Title
Customer Service Manager
Work Type
Full Time
Location Preference
RemoteOn-Site
Location:
Dumas, AR, USDumas, AR
Open to relocation:
No
Important To Me
Work-life balanceCareer advancementHealthcare benefitsWork from home optionPaid time offPaid sick leave401k matchPersonal development programsFlexible work hours
7
years of professional experience
Dynamic Store Manager with a proven record in enhancing customer satisfaction and leading high-performing teams. Expertise in problem-solving and effective communication drives operational efficiency and sales growth.
Work History
Store Manager
1 Year 2 Months- Managed daily store operations, ensuring smooth workflow and optimal customer service.
- Implemented merchandising strategies to enhance product visibility and drive sales.
- Trained and mentored new staff on company policies and sales techniques.
- Monitored inventory levels, conducting regular stock audits to minimize discrepancies.
- Developed staff scheduling to align with peak shopping hours for improved efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized the backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
Commisary Manager
1 Year 5 Months- Managed inventory levels, coordinating with suppliers to maintain stock availability and minimize shortages.
- Implemented process improvements to streamline inventory management and reduce waste in commissary operations.
- Trained staff on operational procedures, enhancing team efficiency and productivity within the commissary environment.
- Oversaw daily operations of commissary, ensuring compliance with regulations and safety standards.
- Collaborated with security personnel to enforce safety protocols during commissary transactions and deliveries.
Store Manager
4 Years 7 Months- Implemented merchandising strategies to enhance product visibility and drive sales.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Analyzed sales data to identify trends and adjust inventory accordingly.
- Collaborated with regional management to implement promotional campaigns effectively.
- Completed point of sale opening and closing procedures.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining a safe environment for both staff and customers.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reported issues to higher management with great detail.
- Resolved customer complaints promptly, enhancing overall satisfaction rates.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma
Skills
Store operations
Inventory management
Client relations
Inventory management
Inventory control
Employee development
Employee training
Team management
Positive demeanor
Effective communication
Shift scheduling
Recruitment and hiring
Inventory oversight
Staff management
Team leadership
Team building
Documentation and reporting
Talent acquisition
Bank deposits
Employee supervision
Personnel management
Staff scheduling
Cash handling
Multitasking
Friendly and positive
Accurate cash handling
Financial reconciliation
Supply ordering
Team performance reviews
Workforce management
Timeline
Store Manager
Patterson Foods
04.2024 - 06.2025Read More
Commisary Manager
Arkansas Department Of Corrections
11.2022 - 04.2024Read More
Store Manager
Lipscomb Oil Company
03.2018 - 10.2022Read More
Dumas Adult Education
High School Diploma
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